Unable to create and edit courses nor can add woocommerce product

  • Resolved sourabh29

    (@sourabh29)


    3 months ago

    After the new update (3.0 to 3.1.0) I am unable to add any new course nor can even edit the old ones. The WooCommerce product is not shown when I try to select the product category in the course builder page, even though the product is marked as ‘SImple Product’ Virtual: Enabled and For Tutor : Enabled.

    Whenever i try to update, a message “Something went wrong” is displayed. Cleared website’s cache and purged everything, but the issue still persists.

    Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Rashed Hossain

    (@wprashed)

    Hello,

    Thank you for reaching out.

    It seems like there might be a conflict after the update to version 3.1.0. Here are a few steps you can try to resolve the issue:

    1. Check for Plugin Conflicts: Deactivate all other plugins (except Tutor LMS and WooCommerce) and see if the issue persists. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.

    2. Theme Conflict: Switch to a default WordPress theme like Twenty Twenty-Three to see if the issue is theme-related.

    3. Check PHP Version: Ensure that your server is running a compatible PHP version. Tutor LMS works best with PHP 7.4 or higher.

    4. Enable Debugging: Enable WordPress debug mode to see if any specific errors are logged. You can do this by adding the following line to your wp-config.php file:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );

    5. Reinstall Tutor LMS: Try reinstalling the Tutor LMS plugin. You can deactivate and delete the plugin, and then reinstall it to ensure that all the necessary files are intact.

    If none of these steps help, it might be best to check your server logs for any specific error messages that could point to the root cause.

    Please let us know if you need further assistance.

    Thread Starter sourabh29

    (@sourabh29)

    The issue was a plugin conflict with “WP Hide & Security Enhancer” by Nsp code.

    Could you please assist me to remove this conflict, as i don’t want to deactivate that plugin. Your guidance would be greatly appreciated.

    Plugin Support Md Rashed Hossain

    (@wprashed)

    Hello @sourabh29,

    Thank you for sharing the details. It seems that the “WP Hide & Security Enhancer” plugin is blocking some AJAX requests or required resources, leading to this conflict. I recommend reaching out to their support team to help you configure the plugin to unblock these resources and resolve the issue without deactivating it. Let us know if you need further assistance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.

Tags