Unable to create account

Hi there, thank you for your patience and apologies for the inconvenience! Can you please provide us with the email you are using to get signed up with? This will help us to pinpoint what may be causing the issue.

Thank you!

Also, to add color, the Creative Mail support team is unique from those of the other Constant Contact offerings, due to the unique nature of WordPress. That being said, we also provide phone-based support for Creative Mail paid plans if that can help.

If you could provide me with a phone number and your time zone, we can have a member of our team reach out to you for quicker assistance!

Hi @teepp12! It’s been a while since we’ve heard from you. While we hope it’s because you’re no longer experiencing issues, if you are still needing assistance please feel free to re-open this inquiry and we’d be happy to take a look.

Thanks!

Hola tengo el mismo problema de la se?ora, mi correo con que abrí mi cuenta es [email protected] de igual manera llamo al numero y no funciona las opciones, saludos

Hi @angel-monteros! We’re sorry that you’re experiencing this issue. We will look into your account and see what we can find, we will contact you directly for a follow-up.

We’ve also tested our phone lines and have ensured they’re working correctly, sorry if you weren’t able to get connected.

Thank you for contacting us and for using Creative Mail!

I can’t provide an email addressed used to sign up as I never got that far. I obviously don’t want to provide my phone number on here and when I’ve called no one at Constant Contact knew what I was talking about. I can be reached at [email protected] to set up a call.

Completely understand that, thank you @teepp12! We’ve passed your information to a Creative Mail supervisor to set up a call. We appreciate you taking the time to work with us, feel free to reach out if you have any other questions.

Lamento escribir nuevamente por aquí pero no tengo respuesta del correo de soporte, mi caso es el 27641028, quiero preguntar varias cosas, si pago tengo soporte directo?, hablan espa?ol en el soporte, puedo quitar la marca de agua y cual es el limite de envíos mensuales?

Hi @angel-monteros. I see we sent out a few responses, I’m sorry if we somehow landed in your email provider’s spam boxes! Yes, paid plans come included with chat and phone support. Unfortunately, our phone support does not speak Spanish but we can use Google Translate on chat! The Constant Contact Logo that is stationed at the bottom of our campaigns is not able to be removed.

https://www.creativemail.com/plans See here for more information on our pricing and offers!

Hi @angel-monteros sorry, we misread your question! Yes — paying for a paid plan allows you to remove the ‘CreativeMail’ logo at the bottom of the campaigns.