Unable to connect your Google Ads account
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hi,
all account are connected except google ads account.
i confirm that woocommerce is connected to merchant account.
wordpress account is connected.
google account is connected.
merchant account is connected and Content API Feed is working .
google ads account: error “Unable to connect your Google Ads account. Please try again later”….. when i refresh the page and the account is connected with (Account 0) in account number.
woocommerce log:
2022-12-09T12:00:43+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Middleware::link_ads_account Client error: POST https://api-vipgo.woocommerce.com/google/manager/link-customer resulted in a 403 Forbidden response:
{“statusCode”:403,”error”:”Forbidden”,”message”:”Access denied for linking customer 3339397450″}as mantion in post
* I edited the wp-config.php file and add the following code
define( ‘WC_GLA_REMOVE_ALL_DATA’, true );I also cleaned all cache and database before installing and activated to plugin again.
but same error repeat.
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi @sibony88
Thanks for sharing the error message you are seeing from Google Listings & Ads.
Could you also please share your current System Status Report?
You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.We will be standing by for your response.
### WordPress Environment ### WordPress address (URL): https://kfar.co.il Site address (URL): https://kfar.co.il WC Version: 7.1.1 REST API Version: ? 7.1.1 WC Blocks Version: ? 8.7.6 Action Scheduler Version: ? 3.5.3 Log Directory Writable: ? WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: he_IL External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 8.1.13 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 10.6.11-MariaDB-log Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? ??? ?-wp_remote_post(). ?? ????? ?????? ??????. 403 Remote Get: ? ### Database ### WC Database Version: 7.1.1 WC Database Prefix: u7oD1C_ ????? ????? ?? ???? ???????: 387.05MB ???? ??????? ?? ???? ???????: 320.07MB ???? ??????? ?? ???? ???????: 66.98MB u7oD1C_woocommerce_sessions: ??????: 179.70MB + ??????: 2.52MB + ???? InnoDB u7oD1C_woocommerce_api_keys: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB u7oD1C_woocommerce_attribute_taxonomies: ??????: 0.02MB + ??????: 0.02MB + ???? InnoDB u7oD1C_woocommerce_downloadable_product_permissions: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB u7oD1C_woocommerce_order_items: ??????: 0.09MB + ??????: 0.02MB + ???? InnoDB u7oD1C_woocommerce_order_itemmeta: ??????: 0.30MB + ??????: 0.23MB + ???? InnoDB u7oD1C_woocommerce_tax_rates: ??????: 0.02MB + ??????: 0.06MB + ???? InnoDB u7oD1C_woocommerce_tax_rate_locations: ??????: 0.02MB + ??????: 0.03MB + ???? InnoDB u7oD1C_woocommerce_shipping_zones: ??????: 0.02MB + ??????: 0.00MB + ???? 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InnoDB u7oD1C_wpmailsmtp_email_tracking_links: ??????: 0.34MB + ??????: 0.06MB + ???? InnoDB u7oD1C_wpmailsmtp_tasks_meta: ??????: 0.02MB + ??????: 0.00MB + ???? InnoDB ### Post Type Counts ### aiosrs-schema: 1 attachment: 3128 blocks: 2 custom_css: 2 elementor_library: 27 flamingo_contact: 1318 flamingo_inbound: 1795 follow_up_email: 2 ft_supplier: 57 home_slider: 2 jet-menu: 4 jet-smart-filters: 5 jet-theme-core: 2 jet-woo-builder: 8 nav_menu_item: 157 nectar_slider: 2 page: 23 post: 3 postman_sent_mail: 250 product: 2605 product_variation: 16 revision: 44 seedprod: 1 shop_coupon: 89 shop_order: 131 shop_order_refund: 16 tablepress_table: 1 viwec_template: 14 viwec_template_block: 2 whatsapp-accounts: 1 wpcf7_contact_form: 3 wpcode: 2 wpforms: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (40) ### Advanced Database Cleaner PRO: ??? Younes JFR. – 3.2.1 Cargo Shipping Location for WooCommerce: ??? WebSolution – 1.0.8 ???? ??? ??? 7: ??? ??????? ????? – 5.7 Contact Form Entries: ??? CRM Perks – 1.3.0 Elementor Pro: ??? Elementor.com – 3.7.2 ???????: ??? Elementor.com – 3.9.0 ????? ????? enable: ??? uPress – 1.4 EWWW Image Optimizer: ??? Exactly WWW – 6.9.2 Facebook for WooCommerce: ??? Facebook – 3.0.5 Google Listings and Ads: ??? WooCommerce – 2.3.2 Site Kit by Google: ??? Google – 1.89.0 Index WP MySQL For Speed: ??? Oliver Jones Rick James – 1.4.11 WPCode Lite: ??? WPCode – 2.0.4.4 Loco Translate: ??? Tim Whitlock – 2.6.3 Media File Renamer (Pro): ??? Jordy Meow – 5.5.0 Redis Object Cache: ??? Till Krüss – 2.2.2 Suppliers Manager for Woocommerce: ??? WP-Shopping – 0.2.0 TablePress: ??? ?????? ???? – 1.14 Advanced Editor Tools (previously TinyMCE Advanced): ??? Automattic – 5.6.0 Verifone Hosted Cart: ??? verifone – 2.5.5 WhatsApp Chat by NinjaTeam: ??? NinjaTeam – 3.2 WooCommerce Brands: ??? 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WPServeur NicolasKulka wpformation – 1.5.6 ### Inactive Plugins (2) ### bunny.net: ??? bunny.net – 1.0.8 Product Feed PRO for WooCommerce: ??? AdTribes.io – 12.0.6 ### Dropin Plugins (2) ### maintenance.php: maintenance.php object-cache.php: Redis Object Cache Drop-In ### Must Use Plugins (1) ### Index WP MySQL For Speed Upgrade Filter for mu-plugins.: ??? – 1.4.10 ### Settings ### API Enabled: ? Force SSL: – Currency: ILS (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### ???? ????: #29509 - /%d7%97%d7%a0%d7%95%d7%aa/ ?? ?????: #29505 - /%d7%a2%d7%92%d7%9c%d7%aa-%d7%a7%d7%a0%d7%99%d7%95%d7%aa/ ?????: #29503 - /%d7%a7%d7%95%d7%a4%d7%94/ ?????? ???: #29513 - /%d7%94%d7%97%d7%a9%d7%91%d7%95%d7%9f-%d7%a9%d7%9c%d7%99/ ???? ?????: #3 - /%d7%aa%d7%a7%d7%a0%d7%95%d7%9f/ ### Theme ### Name: Kfar Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.16.1 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php ???? 3.5.0 ???? ??????. ???? ????? ??? 7.0.1 flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php ???? 3.8.0 ???? ??????. ???? ????? ??? 7.0.1 flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php ???? 3.4.4 ???? ??????. ???? ????? ??? 7.0.1 flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php ???? 6.0.0 ???? ??????. ???? ????? ??? 7.0.1 flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php ???? 3.3.0 ???? ??????. ???? ????? ??? 7.0.1 flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Outdated Templates: ? ??? ???? ????? ### WooCommerce Google Product Feed feeds ### e492c90b2d37b59d: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: 68b97d4a-4d25-4eae-997c-b62f407fd46c ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". Brand: Defaults to "??????". Pre-populates from product_brand taxonomy. 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Notes: 57 Onboarding: completed ### Social Login ### Facebook: ? Available Twitter: Disabled Google: ? Available Amazon: Disabled Linkedin: Disabled Paypal: Disabled Disqus: Disabled Yahoo: Disabled Vkontakte: Disabled ### Action Scheduler ### Complete: 32,785 Oldest: 2022-11-09 11:34:57 +0200 Newest: 2022-12-12 16:15:02 +0200 Failed: 40 Oldest: 2022-11-24 10:16:44 +0200 Newest: 2022-12-10 05:00:29 +0200 Pending: 11 Oldest: 2022-12-12 17:49:01 +0200 Newest: 2022-12-15 12:07:12 +0200 ### Smart Coupons related settings ### Number of coupons to show: 5 Number of characters in auto-generated coupon code: Valid order status for auto-generating coupon: processing completed Include tax in the amount of the generated gift card: no Deduct credit/gift before doing tax calculations: no Gift Card discount is inclusive of tax: no Automatic deletion: no Coupon emails: yes Printing coupons: yes Sell gift cards at less price?: no Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes Renewal orders should not generate coupons even when they include a product that issues coupons: no Allow sending of coupons to others: yes Allow schedule sending of coupons?: no Combine emails: no Auto generated coupon email: yes Combined auto generated coupons email: no Acknowledgement email: yes Enable taxes: no Prices entered with tax: no Rounding: no Display prices in the shop: excl Display prices during cart and checkout: excl Display tax totals: itemized Enable the use of coupon codes: yes Calculate coupon discounts sequentially: no Account endpoints > Coupons: wc-smart-coupons ### Status report information ### Generated at: 2022-12-12 16:23:56 +02:00Hi @sibony88
Thanks for your site’s System Status Report.
403 errors usually mean that the server hasn’t authorized the request.
From your site’s System Status Report, I can see a similar error for remote post:
Remote Post: ? ??? ?-wp_remote_post(). ?? ????? ?????? ??????. 403We often see this caused by a firewall or security plugin on a site, but I am not seeing any on yours.
Could you please reach out to your hosts and see if they have any firewall enabled that may be blocking this?
And also please ask them to check if
allow_url_fopen = onoption in the PHP settings of your web server is enabled.We will be standing by for your response.
Hi @sibony88,
As a follow-up to our last response, we recently found there was an API error that resulted in some connection issues. Our developers have resolved it, you should now be able to connect your Google Ads account and complete the setup.
Please try again and let us know if you need further assistance.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Viewing 5 replies - 1 through 5 (of 5 total)
- The topic ‘Unable to connect your Google Ads account’ is closed to new replies.
