Unable to connect to siteground server

  • Having trouble getting connection to Siteground. I have verified all settings correct with Siteground support, they say it is a fault with this plugin and suggest I try another one. I either get timeout error or Incorrect authentication data depending on what settings I use. The account and password are correct, I can login via webmail to the account no issue. I did notice in the session transcript for incorrect authentication data:

    “We do not authorize the use of this system to transport unsolicited,
    220 and/or bulk e-mail,” Not sure if that has anything to do with it but Siteground says it’s this plugin. Please advise.

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @fooey

    I hope you are doing well.

    Goto Post SMTP dashboard and share the Connectivity and Diagnostic test report.

    Share screenshot of Post STMP> Settings> Account tab .

    Thanks

    Thread Starter fooey

    (@fooey)

    https://ibb.co/F6tDPMw
    https://ibb.co/0tMJhtr

    thanks,

    Plugin Support M Haseeb

    (@haseeb0001)

    @fooey

    On the Account, tab change security to STARTLS and then test and let me know.
    Try to reset your email account pass and then change the pass to Post SMTP and then test.

    Thanks

    Thread Starter fooey

    (@fooey)

    Hello,

    That didn’t work. Times out.

    Sending the message:?Ajax Error

    An unexpected error occurred:
    504 – Gateway Timeout

    What else can we try?

    Plugin Support M Haseeb

    (@haseeb0001)

    @fooey

    Try to change Outgoing server port to 25 or 587 and let me know.

    Thread Starter fooey

    (@fooey)

    both 587 and 25 resulted in Incorrect authentication data. I have already tried those combinations.

    What info can I send or will this just not work with Siteground servers?

    Plugin Support M Haseeb

    (@haseeb0001)

    @fooey Seems like there is a restriction from your hosting side; please get in touch with our website so our technical team will ask a few more things and get back to you with a solution.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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