Unable to Connect to GTW

  • Resolved cdtrammell

    (@cdtrammell)


    5 years, 4 months ago

    I am unable to maintain a connection to GoToWebinar despite logging in and the Plug-In showing that my connection was successful. When I navigate to my site, I get the below message. I have tried to follow the steps listed in the message, but haven’t had any luck.

    “Something’s not working. It looks like the API call to GoToWebinar isn’t succeeding. This may be because you are on a trial account. Unfortunately API calls can’t be made to GoToWebinar accounts on a trial. If you do have a full GoToWebinar licence please try re-authenticating the plugin again by pressing the ‘Click here to get Auth and Key’ button in the plugin settings. You should also clear the cache or turn the cache off in the plugin settings and this should resolve the issue.”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @cdtrammell,

    Please provide the diagnostic information in the plugin settings when creating a support request. Thank you,

    Thread Starter cdtrammell

    (@cdtrammell)

    Apologies, see diagnostic information below. Some further information… I see a number of 200 success messages in the Connection Logs and my connection is always successful when I ‘click here to connect to GoToWebinar’ however, we still receive the message I pasted above in my original message on the site.

    Diagnostic info
    PHP Version: 7.3.10-1+ubuntu18.04.1+deb.sury.org+1
    Wordpress Version: 5.2.4
    Plugin Version: 13.8
    Current Theme: Divi
    Application Used: Our Official Application
    Active Plugins:
    All-in-One WP Migration
    Contact Form 7 Gated Content
    Classic Editor
    Contact Form 7 Honeypot
    Contact Form 7
    Simple Custom CSS and JS
    Divi Carousel
    DP Owl Carousel
    Duplicate Page
    Flamingo
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    Slider Revolution Background Slicey Add-On
    Social Icons Widget by WPZOOM
    UpdraftPlus – Backup/Restore
    Yoast SEO Premium
    Contact Form 7 Email Spam Blocker
    WP GoToWebinar
    WP Engine Automated Migration

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @cdtrammell,

    Thanks for this info. This can usually be a sign you have no webinars in your account. Do you have an upcoming webinar in your GoToWebinar account?

    Thread Starter cdtrammell

    (@cdtrammell)

    Ah, that solved it! Thanks @northernbeacheswebsites!

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Good to hear ??

Viewing 5 replies - 1 through 5 (of 5 total)
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