Unable to connect to Google Merchant account

2021-06-26T08:56:35+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\MerchantReport::get_report_data {“statusCode”:401,”error”:”Unauthorized”,”message”:”Site is not connected to Google account for google-mc”}

2021-06-26T10:53:31+00:00 CRITICAL require(): Failed opening required ‘/home/u8440475/public_html/wp-content/plugins/google-listings-and-ads/vendor/league/container/src/Argument/RawArgument.php’ (include_path=’.:/opt/alt/php74/usr/share/pear’) in /home/u8440475/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

Hi there @sheohomeliving

Thanks for contacting us!

I accidentally deleted my Google Merchant account that connected to my website’ Woocommerce (sheohomeliving.com)

Sorry that you ran into the accident.

If your Google Merchant account was deleted, you can try to create a new merchant account and then initiate the setup again.

If you have a new Google merchant account ready and you want to start a new setup, please deactivate the plugin.

And then please navigate to your options page YourWebsite.com/wp-admin/options.php and look for the field names that start with gla_, then please empty all of those fields (that are not greyed out), and scroll down to find and click the save button.

I hope that helps!

Thanks @solstudioim

I have cleaned all the fields with gla_ prefix, and able to access the setup page again.

Now the problem is it’s linked to my google account which I can’t add another merchants account with.

https://prnt.sc/178sbwc

Is it possible to disconnect and change it to another Google account?

Regards!

Hi @solstudioim

I’ve solved it out. I just revoked Woocommerce access to my previous google account then I can now set the GLA with new merchants account.

Thank you!

Awesome! Thanks for the update, @sheohomeliving!