Unable to connect to google ads account

Hi there @acmultimedia ??

I have followed the instructions, same results. The issue persists.

Just to clarify, a complete reset of the plugin, as my colleague suggests here, resulted in the same issue. Correct?

How possible is it that your Merchant Center account is multi-client?

Currently, Google Listings & Ads doesn’t support multi-client Merchant Center accounts, here is more information.

If that still proves fruitless, kindly use WP Rollback to revert to version 2.3.1, and see if the issue persists. Alternatively, here is a direct link to version 2.3.1, for using without the WP plugin.

We will be standing by for your response.

My apologies, I should have been more clear. Yes, I did a full reset of the plugin and encountered the same issue.

I do use a multi-client account, however, it has been working normally for the past 2 years, I’m very confused to find out the plugin doesn’t support it. I’ve rolled back the plugin to version 2.3.1 and the same connection issue occurs.

Hi @acmultimedia

I understand that after resetting the connection and rolling back to a previous version of the plugin, you are still experiencing the connection above.

Can you please open a support request for us to investigate further about your issue?

Please include a link to this forum thread for us to check what has been done so far.

Thanks!

I opened a request. Thank you.

I’m marking this thread as resolved as the issue was resolved in the ticket. Let us know if you need further assistance.