Unable to connect to google ads

  • Resolved chimbo24

    (@chimbo24)


    2 months, 2 weeks ago

    Hi,
    I connected successfully to wordpress.com, Google account and Google Merchant Center using the same email address, but I can’t make the connection with Google ADS.

    This is the error I get from the log page:

    2024-09-09T09:15:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\API\Google\Ads::get_account_details { “message”: “The caller does not have permission”, “code”: 7, “status”: “PERMISSION_DENIED”, “details”: [ { “@type”: “type.googleapis.com\/google.ads.googleads.v16.errors.GoogleAdsFailure”, “errors”: [ { “errorCode”: { “authorizationError”: “CUSTOMER_NOT_ENABLED” }, “message”: “The customer account can’t be accessed because it is not yet enabled or has been deactivated.” } ], “requestId”: “aLhPPkTGP91SgymyNL7Z8A” } ] }

    Can you please help?
    Thank you,
    Francesca

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi Francesca, @chimbo24,

    I connected successfully to wordpress.com, Google account and Google Merchant Center using the same email address, but I can’t make the connection with Google ADS.

    This is the error I get from the log page:

    There seems to be an issue with your Google Ads account, you can review more about this problem and how to solve it here: https://developers.google.com/google-ads/api/docs/common-errors#authorizationerror.

    More specifically:

    Sign in to the Google Ads UI and ensure that you’ve completed the signup process for this account. For deactivated accounts, see?Reactivate a cancelled Google Ads account.

    Another important question, is the same email address being used on your Jetpack, WordPress, and Google Listings and Ads?

    If you still have issues, you can try to resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your website’s domain)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Go to Marketing > Google Listing & Ads and initiate a fresh connection.

    That should fix the connection and sync issue.

    Let us know how that goes. Looking forward to helping you.
    -OP

    Thread Starter chimbo24

    (@chimbo24)

    Hello,

    the issue is fixed, thank you!

    F.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @chimbo24,

    Glad to know that the issue has been resolved.

    I will mark this thread as resolved now. Should you have further inquiries, kindly?create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review?here? It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a long way.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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