Unable to Connect the Payment to payPal

  • Resolved seemi

    (@seemi)


    6 months, 2 weeks ago

    I am using the Events plugin and have recently installed the Tickets plugin, which i am trying to connect to PayPal. However, when i enter our PayPal business account credentials, it redirects me to Liquid Web, LLC. Although it says the connection is successful, however i am encountering errors with the WebHooks which are as follow:
    – Error – Something went wrong! : Unexpected response received. – Failed to refresh the PayPal access token.
    – Error – Something went wrong! : Unexpected response received. – Failed to refresh PayPal user info.
    – Unexpected PayPal response when creating webhook
    – Failed to refresh PayPal webhooks.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jes

    (@jescandoit)

    Hi there,

    Thanks for reaching out.

    There might be an issue with the REST API on your website, which might trigger this behavior. Which might be coming from a security plugin or server feature.

    To troubleshoot this, I suggest disabling all the plugins except for Event Tickets, then disconnect your PayPal account and reconnect it again. A pop-up notification should show once it’s properly set up.

    I strongly suggest working on this on a staging server first, as this might affect your main site and if there are any complications while doing it – it’s better to catch them there.

    Please keep us posted on how it goes.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like this thread has been quiet for a bit, so we’ll go ahead and mark it as resolved. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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