Unable to connect Paypal

Hi, @queerasyou.

I’m glad you reached out. I can certainly help you.

I’ve seen this issue before and if you cannot disconnect it on the back end, we have a tip for you,

This workaround option for this issue is a little complex, I’m including those instructions below:

The workaround is to edit the database. Removing the option_value starting with give_paypal_commerce_* in wp_options will remove the connection so another account can be connected. There will be a warning “Warning, your account is not ready to accept donations.”, which doesn’t affect anything – but the fix for that is removing the option_value mentioned before.

Once you have this squared away, be extra sure to use a PayPal Business Account to connect.

If you’re not comfortable editing the database I would recommend hiring someone to do this. I also highly recommend that you take a good backup that you can confidently restore from before anyone touches anything in the database.

Please let us know if you have further questions or need additional assistance!

Hi there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hello, I tried your method, but could not find the content starting with give_paypal_commerce_* in the wp_options data table. How can I connect to PayPal?@matheusfd

Good morning,

This method of asking to tinker with the WordPress database in production is absolutely poor and completely unprofessional.

That being said, for your information, your modifications do not change anything and the message remains the same.

A no response, because we do not have time to respond, does not mean that the problem is resolved.

• This reply was modified 1 year, 4 months ago by Queer as You.

On our donation page, we have enabled 3 payment types: Stripe, Paypal and offline.

The connection with Paypal worked (without tinkering with the database) !

Please note that we have an association account specifically registered with PayPal.

But, when you activate Paypal Donations, our donation page shows the Paypal option, but when you click on it, the Stripe payment is offered instead.

So, it doesn’t work!

Hi there.

Could you please provide me with screenshots of your payment gateways settings under ‘Donations’ > ‘Settings’ > ‘Payment Gateways’ for both option-based and visual form builder? Additionally, it would be greatly helpful if you could share a link to the donation form where you’re encountering the issue. This information will facilitate the troubleshooting process.

Looking forward to helping you get to the bottom of this!

Hi,

Finally, I realize that on one of our pages Paypal is working correctly.

On our main donation form, this doesn’t work. But I just noticed that we were using the “Old Form” option because that was created a long time ago.

We do not want a multi-step form, because this loses one in two donors.

We will therefore deactivate Paypal for this reason.

Thanks.

Hey @matheusfd
I’ m facing same issue. I have attached screenshots of issues.
https://tinyurl.com/ynme7ohm

Also share the screenshots of donation settings.
https://tinyurl.com/ynp8hybc
https://tinyurl.com/yv8jeou3

Please provide solution for this and also provide screenshots of the solutions. I have check the database and find the wp_options table and database payment setting not saving.

Thanks

• This reply was modified 1 year, 3 months ago by ravindra107.

Hello i have same problem i can t connect my paypal whith plugin give donation, can you help me.

Connect With PayPal

There was an issue retrieving a link to connect to PayPal. Please try again. If the issue continues please contact an administrator.