Unable to connect GMC account

Hello @uprisingchch,

I understand you’re facing an issue while connecting the Google Listings and Ads plugin.

In order to troubleshoot this issue even further, I would recommend disconnecting and starting the reconnection afresh. Here are the steps you can take:

• Go to?https://example.com/wp-admin/admin.php?page=connection-test-admin-page
• Under Merchant Center, click MC Disconnect
• Under Google Account, click Disconnect Google Account
• Under Jetpack, click Disconnect Jetpack

Next, go to Marketing > Google Listings & Ads and set up the connection afresh. You can find a detailed guide here.

Let us know how that goes. Looking forward to helping you.

Thanks for your help.

I’ve now completed that process, and have had the same result, with the error message: ““Merchant link is not available to accept”.

Note there was no Jetpack section on that page.

Any further help much appreciated!

Hi there @uprisingchch,

Thanks for getting back to us.

I’ve now completed that process, and have had the same result, with the error message: ““Merchant link is not available to accept”.

I understand that even after following the shared steps, the issue persists. Could you please confirm that your account meets the following Google account permissions?

Note there was no Jetpack section on that page.

If possible, please share a screen recording demonstrating the steps you take and the error message so that we can have a better visual understanding of the issue from your end. You can use a screen recording software of your choice, or try using loom.com and share the link to the video here.

Thanks.

The required Google account permissions were all showing as granted. However, I revoked all access permissions for Woocomerce via my Google account security settings, then repeated the set-up for the plug-in and it this time it worked.

So the issue is now resolved.

Thanks again for your help.

Hi @uprisingchch,

Thank you for letting us know, and sharing your solution, as I’m sure this will come handy for other merchants facing the same issue in the future. We appreciate that!

Cheers!
-OP

Hi. I’m having the same problem. I’ve followed all the steps above, as well as completely removed all WordPress permissions from my google account, but the problem persists. I successfully connected my site to everything except Google Merchant Center. The error message is “Merchant link is not available to accept”. Can you please help?

EDIT: I resolved this. I disconnected ads from merchant center, completed the plugin setup. the plugin setup sent an invitation for ads to connect with merchant center, so I accepted that.

• This reply was modified 3 months, 3 weeks ago by shayd. Reason: Resolved

Hey there @shayd ,

Thanks for sharing the solution that worked for you. The issue is now marked resolved.