unable to connect

  • Resolved keithhill1968

    (@keithhill1968)


    5 years, 7 months ago

    Hi, I am trying to link the “mailchimp for Woocommerce” plugin with mailchimp. But I am getting an error, “Mailchimp says: API Request Error – The REST API seems to be disabled on this wordpress site. Please enable to sync data.”

    I have another site on the same host and it works fine.
    I am running WP 5.2.2
    Mailchip for Woocommerce 2.1.17
    PHP v 6.2

    I have confirmed sufficient memory and DB version

    I have “Mailchimp for WP” installed and that works fine.
    also tried another mailchimp for woocommerce plugin which connected , but doesn’t have the same feature set, so I am really at a loss.

    Appreciate some assistance please.
    Thanks
    Keith

    • This topic was modified 5 years, 7 months ago by keithhill1968.
    • This topic was modified 5 years, 7 months ago by keithhill1968. Reason: added some additional info
    • This topic was modified 5 years, 7 months ago by keithhill1968. Reason: incorrect plugin version

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @keithhill1968, Sorry to hear you’re having issues, we definitely want to try to help out.

    Usually, when there are errors that reference things of this nature, it’s related to the server host preventing critical processes for the plugin to work correctly. As an initial troubleshooting attempt, you’ll want to reach out to them to ensure that they aren’t blocking admin-ajax.php in your WordPress install and the REST API is enabled. Also, just to confirm the PHP version, is it 7.2 or 6.2?

    Would you care to check on those two first and report back? I look forward to hearing back from you.

    Plugin Support khungate

    (@khungate)

    Hi @keithhill1968, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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