Unable to complete onboarding. “There was an error getting your inbox.”

  • Resolved seanys

    (@seanys)


    2 years, 7 months ago

    Trying to complete the WooCommerce setup and the WooCommerce Home appears to fail to load properly (https://i.imgur.com/t0LZvVu.png) and then errors out with a huge exclamation mark… https://i.imgur.com/NO539zy.png and the message “There was an error getting your inbox.”

    Yes, I’m running the Storefront theme.
    Yes, I’ve tried deactivating all other plugins.
    Yes, I’ve tried increasing the PHP memory setting.
    No, I’m not running the iThemes plugin.

    
### WordPress Environment ###

WordPress address (URL): https://mysite.com.au/products
Site address (URL): https://mysite.com.au
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.2.44-MariaDB-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wp5g_
Total Database Size: 10.34MB
Database Data Size: 7.68MB
Database Index Size: 2.66MB
wp5g_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp5g_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp5g_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp5g_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp5g_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp5g_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp5g_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp5g_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp5g_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp5g_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_options: Data: 3.02MB + Index: 0.06MB + Engine InnoDB
wp5g_postmeta: Data: 0.17MB + Index: 0.03MB + Engine InnoDB
wp5g_posts: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp5g_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp5g_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp5g_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp5g_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp5g_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp5g_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp5g_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp5g_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 56
custom_css: 2
customize_changeset: 1
mailpoet_page: 1
page: 18
post: 5
product: 3
revision: 13
wp_global_styles: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 6.7.0

### Inactive Plugins (9) ###

Akismet Anti-Spam: by Automattic – 5.0
Customizer Export/Import: by The Beaver Builder Team – 0.9.4
Google Listings and Ads: by WooCommerce – 2.0.2
Jetpack: by Automattic – 11.1.2
MailPoet 3 (New): by MailPoet – 3.93.0
WooCommerce Payments: by Automattic – 4.5.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce Stripe Gateway: by WooCommerce – 6.5.1
WordPress Importer: by wordpressdotorg – 0.7

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #340 - /
Cart: #341 - /cart/
Checkout: #342 - /checkout/
My account: #343 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 4.1.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-02 15:08:49 +08:00
Options: ?
Notes: 44
Onboarding: completed

### Action Scheduler ###

Complete: 28
Oldest: 2022-07-23 15:19:50 +0000
Newest: 2022-08-02 04:18:46 +0000

Pending: 1
Oldest: 2022-08-03 03:33:29 +0000
Newest: 2022-08-03 03:33:29 +0000

### Status report information ###

Generated at: 2022-08-02 12:29:41 +08:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter seanys

    (@seanys)

    Also, found this:

    
2022-07-23T15:25:30+00:00 CRITICAL Uncaught Error: Class 'Automattic\WooCommerce\StoreApi\Utilities\CartController' not found in /home/myusername/public_html/products/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/StoreApi/Routes/V1/AbstractCartRoute.php:57
Stack trace:
#0 /home/myusername/public_html/products/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/StoreApi/RoutesController.php(91): Automattic\WooCommerce\StoreApi\Routes\V1\AbstractCartRoute->__construct(Object(Automattic\WooCommerce\StoreApi\SchemaController), Object(Automattic\WooCommerce\StoreApi\Schemas\V1\CartSchema))
#1 /home/myusername/public_html/products/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/StoreApi/RoutesController.php(107): Automattic\WooCommerce\StoreApi\RoutesController->get('cart', 'v1')
#2 /home/myusername/public_html/products/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/StoreApi/RoutesController.php(68): Automattic\WooCommerce\StoreApi\RoutesController->register_routes('v1', 'wc/store')
#3 /home/y7us6et in /home/myusername/public_html/products/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/StoreApi/Routes/V1/AbstractCartRoute.php on line 57
    Thread Starter seanys

    (@seanys)

    Another thing. This appears to have occured **after** completing the “Set up payments” step of the onboarding (screenshot from a another WP test install):

    View post on imgur.com

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @seanys!

    Thanks for reaching out!

    Trying to complete the WooCommerce setup and the WooCommerce Home appears to fail to load properly

    I see that you have already tried the recommended conflict test and have increased your memory limit.

    Could you please see if a fresh uninstallation/installation of WooCommerce addresses the issue?

    We have a guide for it here: https://woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce

    We will be waiting for your update. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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