Unable to complete manual orders created from Woo app

  • Resolved mattpol88

    (@mattpol88)


    1 year ago

    Hello,

    After creating a manual order in the Woocommerce app and then using “send link to pay”, the user is unable to complete the order. We have already tried moving to the Storefront theme and disabling all other plugins. The regular checkout process works flawlessly.

    This error is seen in the console:

    You passed an empty string for ‘billing_details[address][country]’. We assume empty values are an attempt to unset a parameter; however ‘billing_details[address][country]’ cannot be unset. You should remove ‘billing_details[address][country]’ from your request or supply a non-empty value.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hey there ??

    Thanks for reaching out!

    It looks like you are experiencing issues with manual orders created on the Woo app, where customers are unable to complete their order, correct?

    To clarify:

    • does this work as expected when creating a manual order via a browser?
    • does this occur with all manual orders created via the app, or only some?
    • does this happen with a specific payment gateway, or all?

    If the issue is only present on the app, can you please check that you have followed all the required steps outlined here:

    If you’re still having difficulty, please fill out our contact form to reach our support team from within the app by going to Menu → Settings → Help & Support → Contact Support.

    Alternatively, you can contact us directly via  Woo.com → My Account → Support. We’ll be happy to take a closer look ??

    Cheers!

Viewing 1 replies (of 1 total)
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