Unable to communicate Website – wordfence central

Hi @pexys

Do you have the latest version of Wordfence installed?

Thanks.

Yes

We added a fix in the plugin release yesterday. Can you update to 7.2.4 and see if the issue is resolved?

Tim

Hi, I have the same problem. I’ve done the cloudflare white list. I’m using version 7.2.4. Please help me. Thank you.

Hello,

I updated Wordfence to version 7.2.4. I retested the connection with Wordfence Central and it still does not work.

Thank you in advance for your help !

Same issue here. Updated WP, newest issue of Wordfence.

The thing is, I could add one but not the other site, so I’m thinking along the lines of a plugin issue.

Here’s what I’ve done so far:

Whitelisted WF Central IP with Cloudflare
Whitelisted on my VPS server

Both sites are on the same server, one of them uses CloudFlare.

So far my suspects are

a) delay in whitelist propagation from CloudFlare
b) some kind of plugin causing a problem…

I don’t think it is the WF software, as both sites are running the exact same version; and the add should then fail on both.

I’ll add anything else that I find in my investigation…

OP, do you have CloudFlare or other DNS seccurity provider? DDOS protection software?

I’d start there.

Update: Now the domain reports that Cloudflare is blocking access.

So my guess is about 100% this is cloudflare related. Basically it means waiting for their firewall rule to propagate.

After further investigation, here is what I found.

Directed CloudFlare away from site; still no dice.

Checked and triple checked for conflicting plugins. Nope and Nope.
Checked and re-checked hardened server… all is good in server world…

But, the devil is in the details……. Anyway, it was NOT cloudFlare. (Do check that though OP if you do have them or similar solution.)

Had whitelisted WF IP in both installations… WHAT GIVES?

THEN I saw it. Site 1–the site which registered a-ok; was in LEARNING MODE, but, that is NOT the critical piece of info. ENHANCED PROTECTION WAS OFF…. I had not configured it yet….. (Optimize the WordFence Firewall, listed in the WF dashboard.)

Here’s the piece you need to know. WF writes to your user.ini and your .htaccess file. Now, this is a GOOD thing, and we want this. The thing is though, with that enabled, you can click buttons inside WF till you are blue in the face; and nope, nada, nothing to see here. As in .htaccess and WF is doing its job in turning away a PHP attack…

If this is even your issue OP–that is. Of course there could be something else entirely.

Anyway, off with its head–I turned off WF firewall optimization, tried again; that did exactly jack…. Zilch, Zip, Nada…

Turned OFF the firewall… NOT EVEN…

Now it’s time to compare the .htaccess files….. Did it REALLY erase the entries??

PS: …Can anyone tell I REALLY want WF central? ??

Anyway… This journey continues Manjana….

There IS the possibility that CloudFlare is taking its sweet time changing its scripts….

Meanwhile… WF gurus??? What are your next suggestions for what to do?
On a VPS and not afraid to get my hands dirty….

Hello,

Personally, I do not use Cloudflare and I also have the problem.

Hi @pexys,

I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter phil [at] wordfence [dot] com as the email and @pexys as the forum username please.

Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

Thank you.

@alican532 and @sudsmixer as per forum rules please open your own topics:

“Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

Forum Guidelines

Thank you.

Hi @wfphil,

The diagnostic report has been sent successfully.

Please check, thanks !

Hi @wfphil,

The diagnostic report has been sent successfully.

Please check, thanks !

Sorry I’ll try to open my own topic.

Hello @wfphil,

Have you been able to identify causes with the diagnosis I sent you 2 days ago?

Thank you in advance for your help !

Hi @pexys

Thank you for sending the report. I see that the site is hosted on a Windows server.

Wordfence is tested and works on Linux or other Unix type operating systems. We do not recommend using Wordfence on Windows/IIS. Though we have reports of Wordfence working on IIS and other Windows web server platforms they are not officially supported.

https://www.wordfence.com/help/advanced/system-requirements/#general-system-requirements

@alican532 – No need to apologise, once you have opened your own topic we can take a look for you.

Thank you.