Unable to close chat window

  • Resolved xiaobijou

    (@xiaobijou)


    4 years, 3 months ago

    Hi! I have 2 issues with the new chat.

    1. We can’t close the chat window by clicking on the (-) button at the bottom. This is true for both Safari and Chrome.

    2. The chat window also renders part of the screen unclickable. On desktop Safari, the 2 sides of safari browser becomes not clickable. Only the center portion links still work. On desktop Chrome, this doesn’t seem to be an issue. On Apple tablet Safari, sometimes the entire screen becomes not clickable, basically meaning visitors can’t go anywhere besides the page they visited.

    Please assist, thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Simon

    (@simonskyverge)

    Hey @xiaobijou!

    Thanks for reporting this issue, I’d be happy to take a closer look at this for you. It sounds like this may be an issue with the Facebook scripts that display and load the messenger chat, though I’d be happy to take a closer look in case there’s anything we can suggest to work around the problem.

    I’m not currently seeing the issue on my local test, so it would be great to see it in action on your site! It looks like you may have disabled messenger entirely for the time being, as I don’t see the pop up at all at the minute, is that right?

    If so, I completely understand, especially if it blocks your iPad users using Safari from browsing anywhere else on the site! In which case, would it be possible to get access to a staging or demo site where we could take a closer look?

    Cheers!

    Simon.

    Hey @xiaobijou,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
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