Unable to change Tax name

  • Resolved andressamero

    (@andressamero)


    6 years, 6 months ago

    I have added the standard tax rate for Romania 19% and I set the name to TVA which is the correct name.
    When I save the row, it changes the name from TVA to Tax B.
    I input the fields just like in the documentation but:
    – I leave the State code unfilled but it auto-fills with B (The country is Romania, The state identifier most probably reffers to Bucharest) after I put an item in the cart
    – I rename the TAx as “VAT” but it auto-changes to “Tax B” after I put an item in the cart
    – I tried to change the 2 fields while trying 2 options in Tax Option: Calculate tax based on Store location & Calculate tax based on Customer invoice details => it happens the same

    Any idea where the error comes from? Below 2 screenshoots:
    – How I save it
    – How it becomes
    https://photos.app.goo.gl/yMwPMKOw433m0nAg2
    https://photos.app.goo.gl/3X2MNsvrpEBIulGo2

    Thanks,
    Andreea

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    It sounds like something is stopping your changes from being saved.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    Hi @andressamero,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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