• Resolved devan

    (@devancadman)


    I have amended the message in the Store settings but it is not changing from the default text, no matter which hook I use…

    The page I need help with: [log in to see the link]

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  • Plugin Support khungate

    (@khungate)

    Hi @devancadman, it sounds like there may be a plugin conflict in this situation as we’ve been able to confirm that this works properly in our testing environment. To address instances where the plugin is not functioning correctly, you can verify and attempt the following troubleshooting steps:

    • Verify the?latest plugin version?is being used.
    • Switch themes to the default WooCommerce one, deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, and test the scenario again – ideally in a staging environment.
    • Test for conflicts by following this guide, WooCommerce: Fixing Theme and Plugin Conflicts:?https://docs.woocommerce.com/document/how-to-test-for-conflicts/
    • If you use a caching service like Cloudflare, add an exclusion path for the Mailchimp for WooCommerce plugin to prevent caching conflicts. Set the exclusion path at the server level, typically by creating a rule for the “URL Path” such as?/wp-content/plugins/mailchimp-for-woocommerce/.
    • Try uninstalling and reinstalling the plugin from scratch and see if the problem persists.
    • Review any log errors in the plugin’s logs tab or enable the?Remote Diagnostics?in the Settings area of the plugin to allow our engineers to investigate further.
    Plugin Support khungate

    (@khungate)

    Hi there, we just wanted to check back with you to see if this was still a problem with our latest plugin (v4.3 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.

    Plugin Support khungate

    (@khungate)

    Hi @devancadman, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

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