Unable to change hubspot form

  • Resolved thomaslc14

    (@thomaslc14)


    7 months, 1 week ago

    In Elementor, when clicking on the hubspot form element which says ‘Select an existing form or create a new one from a template’ not much happen and I’m unable to scroll down to change the preselected hubspot form for another one.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support gsugrue

    (@gsugrue)

    Hey @thomaslc14,

    Thanks for reaching out.

    Just to confirm, are you using the latest version of the plugin?
    If so, could you please take a screenshot of what you see?
    Additionally, could you provide screenshots of any errors in your Dev Tools Console, especially those related to ‘leadin’ or ‘HubSpot’?

    Best regards,
    Gearóid

    Thread Starter thomaslc14

    (@thomaslc14)

    Hey @gsugrue, yes I believe I’m using the latest version. Here are a couple screenshots of what I see

    https://snipboard.io/ecRU5k.jpg

    https://snipboard.io/6ivTJK.jpg

    Plugin Support gsugrue

    (@gsugrue)

    Thanks for the screenshots!

    Just to confirm, is the form selection in the left sidebar also empty?

    Could you also send some screenshots of the Console in Dev Tools? The plugin logs some information there when it starts up, and it’s also where some types of errors might appear.

    In the meantime, you can change the form using a workaround: the shortcode block.
    Go to the ‘Forms’ tab in the plugin, hover over the form you want to use, and click ‘Embed’. This will open a modal displaying the form’s shortcode in one of the tabs.
    You can then paste this shortcode into a Shortcode block to add the form.

    Best regards,
    Gearóid

    Thread Starter thomaslc14

    (@thomaslc14)

    @gsugrue Yes the form selection is the left panel is also empty. here’s a screenshot of the console

    https://snipboard.io/oYPefJ.jpg

    Plugin Support gsugrue

    (@gsugrue)

    Thank you for the screenshot.

    It appears there is a network error occurring, but the specifics of the error are not visible in the screenshot. To help us diagnose the issue further, could you please create a HAR file and email it to our support team at [email protected]?
    A HAR file records the network activity of a browser tab, which is useful for troubleshooting.

    Detailed instructions for creating a HAR file are?available here. An overview of the steps for recording the HAR file is:
    1. Open the Developer Tools
    2. Reload the page
    3. Attempt to change the form in the HubSpot form block.
    4. Export the HAR file.
    Following these steps in this order will help ensure the network error is included in the HAR file.

    Additionally, could you confirm whether the ‘Forms’ tab in the plugin is loading correctly?
    Given the network error affecting the HubSpot forms in Elementor, there might also be an issue with the ‘Forms’ tab.

    Thank you for your patience.

    Best regards,
    Gearóid

    Plugin Support gsugrue

    (@gsugrue)

    As mentioned in our support email, I’ll close this thread since the issue has been resolved.

    Best regards,
    Gearoid

Viewing 6 replies - 1 through 6 (of 6 total)
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