Unable to capture or delete payment

  • Resolved Trinitech

    (@trinitech)


    3 years, 10 months ago

    Hi,

    We are using the Bambora Online ePay along with woocommerce. When a client make a purchase, we do not automatically capture payment as we do that once we mark the product as complete manually.

    We created a user and assigned it a ‘shop manager’ role.
    When this user is trying to capture the payment, we get this error message:
    Your role cannot capture or delete the payment (screenshot bellow).
    https://prnt.sc/12kxyso
    So, currently only the ‘administrator’ role are able to capture the money.

    Could you please tell us if this is a bug or the intended behaviour?

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hello,

    This can be handled by changing the order status from “on hold” to “processing” or “completed.” I believe the Shop Manager should be able to capture funds by changing the order status. That also depends somewhat on the payment gateway though.

    If that doesn’t work, the order note where the payment is authorized should say how to capture the funds too.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @trinitech,

    We’ve not heard back from you in a while, so I’ll be marking this thread as resolved.

    Just to add, while checking for similar reports about this issue, I saw that you were able to create this thread on the Bambora Online ePay forum, they should be able to give further insights regarding this.

    Please feel free to create a new thread if you have further questions on the core WooCommerce plugin.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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