Unable to Authenticate with Luminate!

  • cdfweb

    (@cdfweb)


    5 years ago

    We purchased the premium version of Gravity Forms specifically to use this awesome plugin, but are unable to get it to work.

    Everything in the Gravity Forms Settings, Luminate API tag looks correct as well as everything in the Luminate side under Open API Configuration but we still get the following error in the GF settings:

    Unable to authenticate with Luminate! Please check that all provided credentials are valid. You may wish to login to your Luminate dashboard and enable debugging. If you need help connecting to the API, please contact Luminate support or the Blackbaud help forums.

    We enabled debugging in LO but don’t see any related logs but get this message from the GF logs:
    2019-11-18 11:05:52.232095 – DEBUG –> GFLuminate::get_auth_token(): Well that did not go well, token is null
    2019-11-18 11:05:52.232714 – ERROR –> GFLuminate::get_auth_token(): Error getting a Luminate single sign-on token403 – null

    The error message says to contact Luminate, which we did, but we don’t know what is is that we need them to do. I have explained the issue to them but the obviously can’t reproduce the error since it exists in WordPress. I’m looking for any info that can help get us up and running.

    Thanks,

    Ben

    • This topic was modified 5 years ago by cdfweb.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cornershop

    (@cornershop)

    Hi Ben,

    I’m really sorry to hear this is giving you trouble. Typically when this happens, it’s because the IP addresses entered in Luminate are incorrect — they need to be entered quite precisely in terms of the servlet and API info. Would you be able to send screenshots of what it looks like to us at [email protected] so we can double check them?

    The screens I’m looking for are within Luminate: Open API Configuration> Open API Server API Configuration.

    And it’d be great to see the corresponding Luminate API settings interface in WP Gravity Forms too. This window: https://screencast.com/t/WtLzvSd6uB

    With short the holiday week next week, we’d love to help you get this resolved and running ASAP.

    Thank you,
    Monica

    Thread Starter cdfweb

    (@cdfweb)

    Thank you Monica. I just sent the email.

    Ben

    Thread Starter cdfweb

    (@cdfweb)

    I just got word from Blackbaud that since we have a custom domain the API calls need to use that as opposed to the servlet. Is this even possible?

    Thanks,

    Ben

Viewing 3 replies - 1 through 3 (of 3 total)
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