Unable to add users

A little more testing has revealed that it is not a cloning issue. The original installation is also not working.

Hi Esarbege,

Do you have this issue from the beginning or just recently started? When you enter user in your user page. Did it show any error message? Did you tried to add user via registration form in front end? if yes, did it save username or it is doing the same problem? If you are able to, can you check in your WordPress database as well in table name with FEUP_User does that username and other details are saving in database at all or not.

Thank you

This issue just started. No error message. I did not try to enter via registration form.

New to WordPress. Not sure how to check the database. Can you give location in site structure?

Thanks!

OK, I found it. In testing various set-ups for this site, I now have acctname_wp1, acctname_wp2, acctname_wp3 & acctname_wp4.

It would seem that I have 2 extra acctname_wp.

I’ve set up the site so that there is a main domain and a subdomain. The main domain is the public site and the subdomain will be the members-only site. So, the subdomain will use the FEUP.

These databases are in acctname_wp1 in this order:
wp_3_EWD_FEUP_Users
(returns empty result set–zero rows)
wp_EWD_FEUP_Users
(returns 4 users)

These are in acctname_wp2:
wp_EWD_FEUP_Users
(returns 5 users)

These are in acctname_wp3:
wp_EWD_FEUP_Users
(returns 1 user)

These are in acctname_wp4:
wp_3_EWD_FEUP_Users
(returns empty result set–zero rows)
wp_EWD_FEUP_Users
(returns 4 users)

Hi esa,

Do you know why you have four different databases? Do you have four different WordPress sites?

When you were looking in the FEUP_Users table in the database, did you see if the new users you were trying to create were there? This would help determine if the problem is with the creation of the user or the display of the user in the plugin admin.

This could also be caused by a conflict with another plugin. One thing you could try doing is deactivating all other plugins and checking to see if you can create a user then.

Also, try changing the “Username is Email” setting. So, if you have it set to “No”, then try it on “Yes”, and vice versa.

I have 2 sites so there should be 2 databases. One is a clone of the other. I suspect there are extra installations of databases when I was trying out a couple of the themes.

Based on the FEUP users I see in the databases, the private site is the acctname_wp_3. As mentioned, this table appears:

wp_EWD_FEUP_Users
(returns 1 user)

The one user is the same in the plug-in Users panel as in the wp_EWD_FEUP_Users table.

I tried to add a new user via the Users panel. It did not create an entry. It gave no error message. It just cleared out all the fields. I then checked the FEUP_Users table. No entry was created.

Question: When you uninstall FEUP, does it remove the FEUP tables in the database? If I reinstall, does it create a new instance in addition to any artifact reminants?

Thanks,
esarbege

Hi esa,

If you uninstall/delete the plugin, it will not automatically remove the database tables, or else, let’s say you got an incomplete download when trying to update the plugin, you wouldn’t be able to try re-installing it without losing all your data.

If you wanted, you could try deleting the plugin and then removing all FEUP tables from the database as well as all options with the FEUP prefix in the wp_options table. Then you could try re-installing the plugin and starting from scratch.

That being said, it definitely sounds like something else is conflicting with the user creation process, especially if the users aren’t even being added to the database. Are there any errors in the developer console right after you try creating a user?

No, no errors in the console.

I’m working on cleaning up my tables, deleting the plugin and reinstalling. Fingers are crossed that will take care of the problem. Fortunately, there are only about 5 entries in the database and those were for testing purposes so it’s not a big deal to delete and reinstall.

Will be a few more days before I can complete this stage. Will let you know result.

Thanks for clarifying what I can safely delete.

@etoilewebdesign

A follow-up. Doing the clean-up on the tables, deleting all instances of the plug-in but leaving all the previously installed pages (log-in, forgot password, etc.) seems to have worked. But, I’ve only put in 1 new user and I did use the front-end site registration page to do it.

This was a bit of scorched earth approach but fortunately, all of the users I had in there were for testing purposes only.

Thanks for your help regarding this problem.