Unable to add photos to pages

When I click Add Media button, “Internet Explorer Has Stopped Working” comes up and my page gets stopped and reloaded.

I’ve been able to get the blue box with a question mark that I have read about in other posts – I think that was when I dragged the photo into the page.

I’m new to this so it is my first attempt at adding photos. I’m using jpg images.

I’ve –
-turned off all plugins that have anything to do with photos or videos – one by one – nothing changed.
-changed the theme – nothing changed.
-tried with two different images.

Thank You!