Unable to Add Payment Method

  • Resolved Zade

    (@nothin7)


    2 years, 9 months ago

    Using the default theme (Twenty Twenty v2.0) with only WooCommerce 6.5.1 and Braintree for WooCommerce Payment Gateway 2.6.4 active, I am unable to add a new credit card via My Account > Payment Methods > Add payment method. I have tried with three credit cards (nicknamed CFV, HRV, and ARV), and here are the responses I got:

    CFV: Status code 2014: Processor Declined - Fraud Suspected
HRV: Status code avs: Gateway Rejected: avs
ARV: Status code avs: Gateway Rejected: avs

    I then tried each card again and each time I got the same error response:

    Status code risk_threshold: Gateway Rejected: risk_threshold

    In Safari’s browser console, I see a Javascript error:

    XMLHttpRequest cannot load https://client-analytics.braintreegateway.com/y94ybz8hqqrttwsk due to access control checks.

    I tried in an Incognito Chrome browser (v102.0.5005.61) window after pausing Cloudflare, same problem, but no Javascript errors in the console. I’m running macOS 12.4.

    This was reported to me because it happened to two other people using their own accounts, devices, and internet connections. What’s going on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi there,

    Status code risk_threshold: Gateway Rejected: risk_threshold

    Looking at the reason for this error on the PayPal document here:

    https://developer.paypal.com/braintree/articles/guides/fraud-tools/basic/risk-threshold-rules

    This issue occurs when a customer is adding a lot of new cards to their account, this can be an indicator of a carding attack. Braintree will start rejecting verifications from the same customer when 7 or more have been attempted in a 15-minute window.

    Can you please try adding a card after some time and let us know if you are still facing this issue?

    Looking forward to your reply!

    Thread Starter Zade

    (@nothin7)

    This was the very first attempt to add a card to my account, after having the account for years.

    Plugin Support Raif D. a11n

    (@rdeari)

    Hi @nothin7 !

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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