Hi @gascone,
Thank you for leaving us your feedback and we are sorry to hear that you faced issues setting up reCAPTCHA. Please allow me to share some details about it and I hope that it helps in fixing the issue.
Before I share about any other possible cause or solution, however, it’s a good idea to first do a quick check on your settings (if these are set up incorrectly, it can cause an issue.). You can check on this by comparing your form settings for reCAPTCHA against our tutorial. Here’s the link to it. If any detail in the doc is confusing, please just let us know.
In case the settings are correct and the issue still exists, then there’s a chance that it could be causing due to double reCAPTCHA loading.
When we’ve seen this happen, it’s usually because the code that runs reCAPTCHA is getting loaded twice on the page — once by WPForms, and once by either your theme or another plugin. With the double code, the reCAPTCHA appears correctly but displays a validation error when it shouldn’t.
The fastest and easiest solution will be to enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab, here’s a screenshot.). When enabled, this setting will remove any other occurrences of reCAPTCHA on pages where WPForms is used, and this will prevent conflict with the reCAPTCHA code in WPForms.
Alternatively, you could consider turning off reCAPTCHA and using the hCAPTCHA feature, which is like reCAPTCHA. You can see the setup guide here.
I hope it helps. In case you still face an issue, please don’t hesitate to create a support ticket on our WPForms Support Forum. We would be more than happy to help you with it.
Regards!
