• Resolved chrishollywood

    (@chrishollywood)


    Several items had their attributes and variations deleted. I tried to add them back but when I update the product page they disappear again. It’s only select pages so it doesn’t seem to be site wide.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://atwork.ca
    Site address (URL): https://atwork.ca
    WC Version: 5.9.1
    REST API Version: ? 5.9.1
    WC Blocks Version: ? 6.1.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 2.8.0
    Log Directory Writable: ?
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_CA
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.18.0
    PHP Version: 7.4.28
    PHP Post Max Size: 50 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.28
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.1
    WC Database Prefix: wp_
    Total Database Size: 256.53MB
    Database Data Size: 165.68MB
    Database Index Size: 90.85MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    ### Post Type Counts ###
    
    acf-field: 3
    acf-field-group: 1
    ae_global_templates: 6
    attachment: 12334
    br_product_filter: 1
    brb_collection: 3
    cmm4e_menu: 1
    cmm4e_menu_theme: 1
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    page: 36
    portfolio: 28
    post: 102
    product: 694
    product_variation: 1919
    revision: 3197
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    shop_order: 187
    shop_order_refund: 6
    used-product: 197
    wc_order_email: 7
    wc_order_status: 16
    wp_global_styles: 1
    yith_wcan_preset: 2
    yith-wcgpf-feed: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (28) ###
    
    Gravity Forms: by Gravity Forms – 2.4.23
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    Anywhere Elementor: by WPVibes – 1.2.5
    Advanced Shipment Tracking Pro: by zorem – 2.1
    Business Reviews Bundle: by RichPlugins  – 1.3.2
    Elementor: by Elementor.com – 3.6.3
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.7.0
    Facebook for WooCommerce: by Facebook – 2.6.12
    reCaptcha by BestWebSoft: by BestWebSoft – 1.66
    GP Premium: by Tom Usborne – 2.1.2
    Icegram Engage Max: by icegram – 2.1.4
    Klaviyo: by Klaviyo
    Inc. – 3.0.3
    
    Max Mega Menu: by megamenu.com – 2.9.5
    Redirection: by John Godley – 5.2.3
    Relevanssi Premium: by Mikko Saari – 2.2.4.2
    Search Meter: by Bennett McElwee – 2.13.4
    Preview E-mails for WooCommerce: by Digamber Pradhan – 2.0.2
    WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.1.0
    WooCommerce Bambora Gateway: by SkyVerge – 2.6.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
    WooCommerce Order Status Manager: by SkyVerge – 1.13.2
    WooCommerce Shipping Per Product v2: by WooCommerce – 2.3.13
    WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.3
    WooCommerce: by Automattic – 5.9.1 (update to version 6.4.0 is available)
    Yoast SEO: by Team Yoast – 18.5.1
    WordPress Theme Framework: by JustCoded / Alex Prokopenko – 3.0.2
    WP Mail SMTP: by WPForms – 3.3.0
    YITH Google Product Feed for WooCommerce Premium: by YITH – 1.8.0
    
    ### Inactive Plugins (19) ###
    
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
    Akismet Anti-Spam: by Automattic – 4.2.2
    Email Log: by Sudar – 2.4.8
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Icegram - Popups, Optins, CTAs & lot more...: by icegram – 2.1.4
    Import and export users and customers: by codection – 1.19.2.2
    Product CSV Import Export (BASIC): by WebToffee – 2.1.9
    Product Reviews Import Export (Basic): by WebToffee – 1.4.4
    Proxy Cache Purge: by Mika Epstein – 5.1.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    User Switching: by John Blackbourn & contributors – 1.5.8
    WooCommerce - Store Exporter: by Visser Labs – 2.7.1
    WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.46
    Wordfence Security: by Wordfence – 7.5.9
    WordPress Importer: by wordpressdotorg – 0.7
    WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 2.2.8
    WP All Import: by Soflyy – 3.6.6
    WP Migrate Lite: by Delicious Brains – 2.3.0
    Yoast Test Helper: by Team Yoast – 1.15
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
    exclude_from_search (exclude_from_search)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #18 - /shop/
    Cart: #146 - /cart/
    Checkout: #147 - /shop/checkout/
    My account: #148 - /my-account/
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: Atwork Child
    Version: 0.1
    Author URL: https://zoomedia.ca
    Child Theme: ?
    Parent Theme Name: GeneratePress
    Parent Theme Version: 3.1.3
    Parent Theme Author URL: https://tomusborne.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: atwork-child/woocommerce/archive-product.php
    atwork-child/woocommerce/cart/cart-shipping.php
    atwork-child/woocommerce/cart/cart-totals.php
    atwork-child/woocommerce/cart/cart.php
    atwork-child/woocommerce/cart/cross-sells.php
    atwork-child/woocommerce/cart/proceed-to-checkout-button.php
    atwork-child/woocommerce/checkout/form-billing.php
    atwork-child/woocommerce/checkout/form-checkout.php
    atwork-child/woocommerce/checkout/payment.php
    atwork-child/woocommerce/checkout/review-order.php
    atwork-child/woocommerce/checkout/thankyou.php
    atwork-child/woocommerce/emails/customer-processing-order.php
    atwork-child/woocommerce/emails/email-addresses.php
    atwork-child/woocommerce/emails/email-header.php
    atwork-child/woocommerce/emails/email-order-details.php
    atwork-child/woocommerce/emails/email-order-items.php
    atwork-child/woocommerce/emails/email-styles.php
    atwork-child/woocommerce/global/breadcrumb.php
    atwork-child/woocommerce/loop/rating.php
    atwork-child/woocommerce/myaccount/form-login.php
    atwork-child/woocommerce/myaccount/form-lost-password.php
    atwork-child/woocommerce/myaccount/form-reset-password.php
    atwork-child/woocommerce/order/order-details-customer.php
    atwork-child/woocommerce/single-product/add-to-cart/simple.php
    atwork-child/woocommerce/single-product/add-to-cart/variable.php
    atwork-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    atwork-child/woocommerce/single-product/price.php
    atwork-child/woocommerce/single-product/product-image.php
    atwork-child/woocommerce/single-product/product-thumbnails.php
    atwork-child/woocommerce/single-product/tabs/tabs.php
    atwork-child/woocommerce/taxonomy-product-cat.php
    
    ### Bambora Credit Cards ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Save to Log
    
    ### WooCommerce Customer/Order/Coupon Export ###
    
    Automated exports: 0
    Custom formats: 0
    Next export: Not scheduled
    
    ### Action Scheduler ###
    
    Complete: 16,214
    Oldest: 2022-03-14 11:30:48 -0400
    Newest: 2022-04-13 11:11:49 -0400
    
    Failed: 5,997
    Oldest: 2022-01-10 13:15:05 -0500
    Newest: 2022-04-08 14:45:52 -0400
    
    Pending: 4
    Oldest: 2022-04-13 14:37:24 -0400
    Newest: 2022-04-18 14:00:51 -0400
    
    ### Status report information ###
    
    Generated at: 2022-04-13 11:18:52 -04:00
    

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @chrishollywood,

    This is not what we would expect and it is rather strange. What actions did you perform before your attributes and variations were deleted?

    Do you see any fatal error logs in WooCommerce > Status > Logs?

    In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it. Here’s what that looks like:

    https://d.pr/i/tCljQd

    Copy/paste the log into your response on this thread.

    Can you try to add them back after disabling all plugins except WooCommerce and changing the theme to Storefront?

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Cheers.

    Thread Starter chrishollywood

    (@chrishollywood)

    Yes, I’m seeing a large amount of Fatal Errors. They all seem to be similar.

    2022-04-13T00:02:20+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/functions.php on line 642
    
    2022-04-13T00:43:42+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/wordpress-seo/admin/capabilities/class-capability-utils.php on line 1
    
    2022-04-13T01:06:12+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/functions.php on line 7207
    
    2022-04-13T02:44:29+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/functions.php on line 122
    
    2022-04-13T13:06:24+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/kses.php on line 1729
    
    2022-04-13T13:21:48+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/wordpress-seo/admin/capabilities/class-capability-utils.php on line 1
    
    2022-04-13T13:27:58+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 744
    
    2022-04-13T13:36:39+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/plugin.php on line 164
    
    2022-04-13T13:42:33+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-variation-data-store-cpt.php on line 76
    
    2022-04-13T13:51:13+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/woocommerce/includes/class-wc-data-store.php on line 109
    
    2022-04-13T14:52:37+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/yith-google-product-feed-for-woocommerce-premium/plugin-fw/templates/privacy/html-policy-content.php on line 1
    
    2022-04-13T14:57:38+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/functions.php on line 4812
    
    2022-04-13T15:56:04+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-content/plugins/wordpress-seo/admin/capabilities/class-capability-utils.php on line 1
    
    2022-04-13T16:49:35+00:00 CRITICAL Maximum execution time of 30 seconds exceeded in /usr/home/atworkmain200/public_html/wp-2gnrvczk0i/wp-includes/formatting.php on line 2245

    Hi @chrishollywood

    Thank you for the error logs.

    It seems that some processes are exceeding both maximum execution time and memory limit.

    The WP Memory Limit can be increased from the current value of 256 MB to 512 MB. Check this page for more info: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

    If that doesn’t help, please try disabling the plugin “Yoast SEO”, which is where the failing process is being initiated.

    As for the PHP Time Limit, it can be set from the current value of 30 to something around 300.

    You can either change these settings by yourself our contact your host.

    After performing those changes, please check if the error log ceases, and if you can add attributes and variations back to your products.

    Regards

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello @chrishollywood,

    This topic has been inactive for a while, so I’m marking it as resolved.

    Please open a new topic if you need additional assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
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