Unable to activate Mailpoet 3 (version 2 is still active)

  • Resolved Mandy

    (@mafalda1426)


    5 years, 11 months ago

    I have Mailpoet 2 still running on my website, but I’d like to update to version 3.
    I can install it, but when I click on “activate” the site reloads but nothing happens, the plugin keeps inactive. Even when Mailpoet 2 is deactivated.
    Any idea what might be the issue?

    PHP 7.1 is running.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Mandy,

    Do you see any error message when trying to activate MailPoet 3?

    Please double check if you have all the Minimum and Recommended Requirements for MailPoet 3

    Let us know!

    Thread Starter Mandy

    (@mafalda1426)

    Hi, thanks for the quick reply!

    I activated the debug mode, and this error message is showing when I try to activate Mailpoet 3:

    Fatal error: Uncaught TypeError: Argument 1 passed to Twig_Environment::addExtension() must implement interface Twig_ExtensionInterface, instance of Twig\Extension\DebugExtension given, called in /www/htdocs/######/wp-content/plugins/mailpoet/lib/Config/Renderer.php on line 106 and defined in /www/htdocs/######/wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/lib/Twig/Environment.php:903 Stack trace: #0 /www/htdocs/######/wp-content/plugins/mailpoet/lib/Config/Renderer.php(106): Twig_Environment->addExtension(Object(Twig\Extension\DebugExtension)) #1 /www/htdocs/######/wp-content/plugins/mailpoet/lib/Config/Renderer.php(40): MailPoet\Config\Renderer->setupDebug() #2 /www/htdocs/######/wp-content/plugins/mailpoet/lib/Subscribers/NewSubscriberNotificationMailer.php(39): MailPoet\Config\Renderer->__construct(false, true) #3 /www/htdocs/######/wp-content/plugins/mailpoet/generated/FreeCac in /www/htdocs/######/wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/lib/Twig/Environment.php on line 903

    So it looks like a conflict with the WPML plugin? The plugins are all up-to-date.
    Any idea?

    Thanks!
    Mandy

    • This reply was modified 5 years, 11 months ago by Mandy.

    Hi Mandy,

    Thanks for your patience! This error is now resolved with the latest release. You should be able to update and then activate it and everything will work properly. ??

    Thanks!

    Thread Starter Mandy

    (@mafalda1426)

    Thank you! I just updated the plugin – now it works. Perfect! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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