Unable to activate JetPack plugin

  • Resolved celinejoosten

    (@celinejoosten)


    2 months ago

    Hi I get the generic error message “An error has occurred. Please try again.” when I try to connect/activate the jetpack plugin after a reinstall.

    So far:

    Any help is greatly appreciated!

    ### jetpack ###

    site_id: false

    ssl_cert: No

    time_diff: false

    version_option: 13.8.1:1726836656

    old_version: 13.8.1:1726836656

    public: Private

    master_user: Geen hoofdgebruiker ingesteld.

    is_offline_mode: off

    is_offline_mode_constant: off

    current_user: #1 celinejoosten

    tokens_set: None

    blog_token: Not set.

    user_token: Not set.

    version: 13.8.1

    jp_plugin_dir: /var/www/domains/kamermuziek-deventer.nl/www/wp-content/plugins/jetpack/

    plan: free

    protect_header: false

    full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}

    sync_size: undefined

    sync_lag: 0 seconds

    full_sync_size: undefined

    full_sync_lag: 0 seconds

    idc_urls: {"home":"https:\/\/www.kamermuziek-deventer.nl","siteurl":"https:\/\/www.kamermuziek-deventer.nl","WP_HOME":"","WP_SITEURL":""}

    idc_error_option: false

    idc_optin: true

    cxn_tests: All Pass.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @celinejoosten,

    Thank you for sharing all these details, it’s appreciated.

    Can you please tell me if you had the chance to reinstall Jetpack and see if the issue persists?

    Thread Starter celinejoosten

    (@celinejoosten)

    Totally forgot to mention, but yes I tried to reinstall and the issue persists. Actually originally, there was another issue where Jetpack was not working at all (and not showing up in the WordPress menu). I reinstalled and it became visible again, but with the new issue. I tried to reinstall again after that, but no luck.

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi @celinejoosten

    Thank you for confirming that reinstallation did not help.

    Could you check with your your if they do not block access to the XMLRPC file. Please share the Add Jetpack IPs to an?Allowlist article with your host; they will find our IP ranges there.

    Do you have any security plugin? It could be a culprit here. Could you try to temporarily deactivate all plugin except Jetpack and try to connect again?

    Please let us know how it goes.

    Thank you!

    Thread Starter celinejoosten

    (@celinejoosten)

    Hi @pehaa

    Thanks for the suggestions.

    We did have problems accessing the XMLPRC file before. After communication with the provider, we removed the lines blocking access from the .htaccess file. Now the xmlrpc.php?returns “XML-RPC server accepts POST requests only.”. Because of that earlier contact, I don’t think they are blocking the file in any other way, but if you think it is still possible I will contact them about the IP ranges.

    The problem persists with all other plugins disabled and while using the standard Twenty Twenty-Four theme.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @celinejoosten ,

    Thanks for the update. Let us know what your host says about the above.

    Furthermore, please make sure your PHP and WordPress are updated to the minimum versions required by Jetpack, 7.0 and 6.5, respectively.

    Best regards,

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey @celinejoosten,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter celinejoosten

    (@celinejoosten)

    @erania-pinnera, we found a problem with the server. So the site will be migrated. I expect the issue to be resolved then, but of course we have to see.
    Is it possible to leave the issue open just for a while longer?

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @celinejoosten,

    Thanks for getting back to us.

    As my colleague mentioned earlier, we will keep the thread open for about a week before we follow up with you for updates or mark the ticket as resolved, depending on the status.

    You can also always open a new thread if the migration takes longer than expected.

    Best regards,

    Thread Starter celinejoosten

    (@celinejoosten)

    The problem has been resolved with the provider. Thanks for thinking along!

Viewing 9 replies - 1 through 9 (of 9 total)
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