unable to activate free license key

  • Resolved adnansheikh

    (@adnansheikh)


    1 year, 6 months ago

    i was using wordfence but some days before a popup appears everytime a try to open wordfence plugin for change in privacy policies and subsricption and some others things we have to read them to continue using wordfence but the button in popup never worked and i was unable to access wordfence plugin so tried deleing everything related to wordfence all database tables and data and reinstall it i get a new free license key i tried activating it but nothing worked everytime i click activate license after filling all details nothing happened i tried using my old license key agian got a new one but nothing worked i am unable to access wordfence i installed other wordfence plugins like wordefence assistent and login security they worked properly but main wordfence plugin is unaccessable because of the resume licenese key installation popup. pls help fast

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @adnansheikh, thanks for your detailed message on the steps you’ve tried so far.

    When our modal windows have problems with the buttons being clicked, it’s usually down to a Javascript conflict that’s stopping our scripts from loading or executing correctly. A Javascript error will likely display in your browser console for the page with the popup if there is.

    You can troubleshoot this by disabling all plugins except for Wordfence and reverting temporarily to a default theme. If you can now confirm the installation, reenable your plugins and theme one-by-one to see whether problems with Wordfence return, and which plugin might be the cause.

    Thanks,
    Peter.

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