Unable to accurately detect IPs (Wordfence + QUIC.Cloud)

  • spig707

    (@spig707)


    1 week ago

    Hello,
    I am having problems with the configuration of Wordfence with Quic.Cloud. I have an alert from Wordfence: “Unable to accurately detect IPs”
    However, I followed the instructions given on Quic.Cloud. In the Wordfence options, I configured as follows:
    “Trusted Proxy Preset” is on “Quic.Cloud”
    “How does Wordfence get IPs” the parameter is on “Use the X-Forwarded-For HTTP header”
    However, I still have the alert message: “Unable to accurately detect IPs”
    Please could you help me to configure Wordfence + Quic.Cloud correctly?
    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @spig707, thanks for your message.

    As you’ve already set the trusted proxies and IP detection according to our documentation, I think it’d be worth sending a diagnostic over to us. If we see that there’s no visitor IP being passed by your host for any of the options, they may have to intervene – but it could be another issue.

    Visit the Wordfence > Tools > Diagnostics page. You can send the output to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE:?It should look as follows – Screenshot of?Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

    Thread Starter spig707

    (@spig707)

    Hello Peter,

    Thank you very much for your quick reply.
    I have just sent the diagnostic report to wftest @ wordfence . com

    I remain at your disposal for any information.

    Have a nice day
    Stephane

    Thread Starter spig707

    (@spig707)

    Hi Peter,
    Did you received the diagnostic i send you ?
    Thanks,
    Stephane

Viewing 3 replies - 1 through 3 (of 3 total)
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