Unable to accurately detect IPs Type: IP Detection, No Plugin Errors

  • Resolved jess888

    (@jess888)


    1 year, 8 months ago

    Hello ~ I am getting “Unable to accurately detect IPs Type: IP Detection” on two of my clients’ websites that are hosted at the same host. I have no other sites hosted there.

    On both sites, I have tried all choices under “How does Wordfence get IPs” to no avail, both with and without deactivating plugins other than WordFence.

    I have sent the diagnostic reports from each site to wftest @ wordfence.com using my forum user name @jess888.

    I would appreciate any assistance you can offer. Thank you in advance.

    • This topic was modified 1 year, 8 months ago by jess888.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @jess888, thanks for sending your diagnostics over!

    In the Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs section, it can sometimes help to add trusted proxies. As I’m seeing multiple comma-separated IP addresses on Wordfence > Tools > Diagnostics > IP(s) Used by this Server and in IP Detection on that page (next to the in-use “X-Forwarded-For” value) then you may need to add the one(s) that don’t correspond to your personal IP as seen on whatsmyip.org.

    I notice you already have some values as Trusted Proxies but the 73.x.x.x one looks more likely to be yours as the 207.x.x.x one – which hasn’t been added as a trusted proxy – appears in “IP(s) Used by this Server”.

    If neither IP showing in “X-Forwarded-For” corresponds to yours, you may need to contact your host and ask them to correctly send visitor IPs to your site.

    Let me know how you get on!
    Peter.

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