Unable to access WP-Admin dashboard

Hi community! I have checked if my issue is here but it seems kind of specific. Some months ago I had an issue with my SSL certificate (still not installed) and I got locked out of the WP admin. Today I contacted my hosting provider and they did some kind of reset of the wordpress, but now it seems that I have 2 separate accounts.

I tried 2 ways to log in:
1. Open Godaddy and try to access to WP through it as well as using either of these links (as found here)

https://www.MYWEB.com/wp-admin
https://www.MYWEB.com/wp-login.php

I get the message: We’re sorry, you don’t have permission to access this site

2. I used wordpress.com/wp-admin and my user name shows up by default, I could log in without issue and I could see my nickname and logo, even I could navigate on my web and all the articles are there BUT when I went to Dashboard, there is nothing, like a new user, like if it is not linked to my website.

On top of that, I came here to submit the topic, and I got the message wrong password (to log in here!!!) so I update the password and tried to access to WP with the new one, but I get the message “wrong password”. By the way, I cleaned cookies.

Please help!!! I’m frustrated!!

• This topic was modified 4 years, 11 months ago by Jan Dembowski.

The page I need help with: [log in to see the link]