Unable to access the control panel

  • Hi

    I keep getting an issue where I’m unable to log into our admin account (i’m the main admin). At first i thought my IP was being blocked, but it seems it isn’t as a colleague of mine can access with her account off the same IP, but she doesn’t have the same admin levels as myself.

    I’m using Wordfence security, but i’ve gone through all the settings and removed anything about blocking IPs etc.

    I can access the site using my phone off the same IP.

    Does anyone have any suggestions as to what to try next, i’m lost where to go.

    The other thing is, it seems to think i’m logged in anyway as when i view the website i do get the admin/edit menu across the top of the screen. It’s just when i click on those too i get the same log in message as copied below:

    This site can’t be reached

    The connection was reset.
    Try:
    Reloading the page
    Checking the connection
    Checking the proxy and the firewall
    ERR_CONNECTION_RESET
    ReloadHIDE DETAILS
    Check your Internet connection
    Check any cables and reboot any routers, modems, or other network devices you may be using.
    Allow Chrome to access the network in your firewall or antivirus settings.
    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
    If you use a proxy server…

    Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings… > Change proxy settings… > LAN Settings and deselect “Use a proxy server for your LAN”.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hy,

    Try these:
    – clear browser’s cache and cookies
    – go to your site’s database in phpmyadmin, and add a new password for your user (do you need help in this?)
    – open yoursite/wp-login.php link, and try to login whit your user and the new password
    – If still doesn’t work:
    – rename your wp-content/plugins folder to plugins_off
    – Try to login again

    i had these issues too: the horrible “connection was reset” issue.

    I’ve tried everything suggested. However most of them don’t work as you simply don’t have access to anything anymore !!

    BUT i got any old backup and restored things one by one (updates etc). And the last step i was to activate Wordfence…… hmmm that’s when the site fell over…. So i my case it’s Wordfence causing MY issues. I’m not what they’ve changed but that’s my culprit. I’ll try installing an older version, as the problem happened in the past couple of weeks. Never had an issue before.

    Thread Starter ae1

    (@ae1)

    Its happened again today, it seems to let me in for a month and then block me for some reason.

    Very, very frustrating.

    Thread Starter ae1

    (@ae1)

    It’s now happened again… seems to happen once a month – very, very frustrating…

Viewing 4 replies - 1 through 4 (of 4 total)
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