unable to access site as admin

for reference to this problem

Origin sandrobonaiuto.com.s3.amazonaws.com
CName sandrobonaiuto.com
Origin Name and Paths
sandrobonaiuto.com.s3.amazonaws.com
Origin ID S3-sandrobonaiuto.com
Origin Type S3 Origin

I turned on Forward Query Strings thinking that might be the issue but that did not net any noticeable results

Hello there,

Can you copy and paste the contents of your .htaccess file as well as your wp-config.php file for review?

Also, please ensure that your site and home url are set to use your domain and not a temporary domain of sorts.

Cheers!

Login via FTP and Disable the W3 Total Cache Plugin from there

Inside Cpanel->File manager->Wp-uploads->plugins->W3 Total Cache

Rename it W3_Total_Cache-disabled to disable that plugin

Wp Beginner guide

If you simply want to disable the plugin and you have shell access, you can also utilize wp-cli to deactivate the plugin.

wp plugin list in order to get the exact name of the w3 total cache plugin.

wp plugin deactivate PLUGINNAME in order to deactivate the given plugin.

@fndtn357, Please change your database credentials and SALT keys as soon as possible. Never post your wp-config file on the forums.

@wpenginebrandon, Please be more careful when asking people to provide information that is within sensitive files.

where was I supposed to paste the information? Didn’t you just ask me for that info?

Thanks for providing that information, but I would recommend that you delete the password and username information in the post so that it is not publicly viewable.

ok thanks

@wpenginebrandon, I’m assuming you now have access to this person’s installation?

@fndtn357, You don’t understand that you opened your website up to anyone. Take my remark seriously and change your credentials.

Hello, I would never do anything with that information nor did I copy it. I was assuming that is would get removed before posting. I mainly wanted to see what extra defines were set to see if there was any extra stuff in there from a plugin that may be causing an issue.

Volunteers: Future Note: DO NOT ASK FOR wp-config.php file contents EVER!

Poster: DO NOT EVER GIVE YOUR wp-config.php file contents out to anyone (on these forums)! Period.

EDIT: Good or bad, it opens the possibilities where the issues here could be the last of the users worries.

Thanks for staying on top of the security and for correcting my mistake! My apologies for requesting that just trying to help. Appreciate the explanation and follow up. I am very new to getting involved in the forums.

Cheers!

ps I should have known better – scrubbed it beforehand. Wasn’t thinking that it was public for some reason.

My apologies for that @fndtn357 !

To further elaborate on your issue though, I would make sure that your site and home URL that are set in your database are in line with any 301 redirects that you have in your .htaccess file. I believe w3 total cache modifys the .htaccess as well as the wp-config.php file. I am willing to bet that somewhere you have a redirect to non-www, but your site and home url are set to use the www version or vice versa.

Cheers!