Unable to access my account

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  • Hello @macroweb,

    It’s almost a whole year we migrated our website to https://orionorigin.com. Please try to access your account using this link https://orionorigin.com/my-account/

    A list of all selected configuration options are available in the order details of the configurable product. If you cannot find it, then perhaps there’s an anomaly.

    Here’s a link to our product’s documentation https://docs.orionorigin.com/ and as a premium user, you can access priority support via the live chat on our website to further resolve this query.

    Regards,

    Adeniran.

    • This reply was modified 10 months, 1 week ago by Adeniran.
    Thread Starter Jonathan Webpixelia

    (@marocweb)

    Hi,

    Thanks

    I just sent you a message via a ticket because my concern does not concern the display of the details which are indeed present. I explained my problem to you in detail. My account is with this email riyad**@.com

    Thread Starter Jonathan Webpixelia

    (@marocweb)

    Hi,

    To date I have received no response to my ticket and no trace or history of tickets on your site; which is not normal.

    Also, we have another issue in addition to the one mentioned in my first ticket. When choosing the color via the Text add-on, it appears for the visitor but when they place an order, in the order details, it is the default color that appears and not the one chosen (not on the image but the detail in text).

    I’m writing for my client and she’s getting impatient. His account email is RIYAD@*MAIL.COM

    Thank you

    Hi

    did you get a response to this ?

    Thread Starter Jonathan Webpixelia

    (@marocweb)

    Hi, no

    Thread Starter Jonathan Webpixelia

    (@marocweb)

    Hi @deniran;

    No news, no support ?

    Thread Starter Jonathan Webpixelia

    (@marocweb)

    Hi @deniran

    No support ?

Viewing 7 replies - 1 through 7 (of 7 total)
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