Unable access the backend

  • Resolved zaoyao

    (@zaoyao)


    7 months, 2 weeks ago

    I’m currently working on integrating WooCommerce into the website. However, I’ve encountered an issue where activating WooCommerce prevents access to the backend. The version I’m using is WooCommerce 8.7.0.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @zaoyao,

    Thank you for reaching us about this issue. Can you share more details about this, please? What happens when you try to access your /wp-admin? Can you share a screenshot of it? Are you able to enter the back end through any ways, even through your hosting? If not, can you try disabling your plugins through FTP or the File Admin on your hosting?

    Once you’ve regained access to your site, please try enabling only WooCommerce and see if the issue persists before enabling any other plugin. Please after regaining access to your back end, and with only WooCommerce enabled, also share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 2 replies - 1 through 2 (of 2 total)
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