Un-beatable customer support- Absolutely Great

Paupress has exceeded my expectations without a doubt. I was looking for something that was user-friendly and not over-kill for a friends non-profit charity club to be able to manage, store, and manipulate user data for public/private viewing purposes…

Other requirements were as such:

• 1. Simple, sleek, and easy registration solution for members
  2. Pull reports of user data and edit users on-the-go for the club
  3. Ability to show members
  4. Custom Member Data Fields, with ability for members to edit their data in custom module.
  5. Contact form that is similar to rest of user interface.

Needless to say I’m ecstatic about finally finding a plugin that not only preforms without all the bloat, but also has the ultimate support from its creator.. To sum up the interactions:

Wanted to add additional fields to the member directory to display more member profile fields on the main-directory listing.
So then I submitted online support request

Within a couple of hours Frank responded with a request for more detailed information on what I was looking to do.

I responded back with the request for the layout adjustments / additional fields.

Frank responded with a detailed breakdown of all requests made . . . excerpt from his reply in the conversation…

As for styling the user information output by the search index – right now there isn’t a way to change that but if you want, we can insert a wordpress filter there to give you PHP access to change that however you’d like. We’ve been working on a UI to customize both that and the public profile fields (as mentioned before) so, the PHP route will definitely be faster if you’re comfortable with wordpress development. if not, it’s quite easy to learn and I can help you with some code snippets…..

Made some temporary on the site in CSS edits to show Frank what I was looking to do…

He responded..again…same day, no more than 4 hours after each response without a status update..

took a look at the site and it looks like your customizations are concentrated on the member directory – correct? So, if I understand things correctly, it sounds like what you absolutely need to do is edit the front-end user directory HTML so that you can better display the information immediately around the user’s profile picture and name?

If you could, please reply back to confirm or clarify and then we’ll cook up a filter and send you instructions on how to edit the plugin safely along with a PHP snippet that you can tinker with to get things exactly the way you want. One way or another, we’ll make sure you’re all set by your deadline….

I recieve all the custom files with detailed instructions on how to complete what I wanted to accomplish..

Attempted to make some of the changes but got stumped by inadequate php experience… Replied to Frank and told him what I’ve done..

Frank replied and voiced his concerns about some of the coding conflicts that could occur in future updates, he then sent back a updated custom file which showed the changes he made and how to complete each addition and broke the explanations down even further….

To wrap everything up, I sent Frank a followup email thanking him and telling him that I don’t mind adding “2” characters to my php file that I couldn’t figure out a work around to…

30 minutes or so go by and this was his reply…

hey Ronnie!

nice work – I like it and congrats on coding your first WordPress filter!

regarding your code edits to paupress-reports.php, my job is to make it so you don’t have to do this on a regular basis! ?? so, let me make one more adjustment that will let you override the script via your theme. for now it’s fine but I’ll send you an update and sample code to make this a permanent change ahead of the next release.

sound ok? because, really, it’s a pain to have to go in every time and update custom code. i’d rather make it easier on you. ??

I highly recommend Paupress/Paupress Pro to anyone who is looking for the features it offers.. You cannot be the level of support they provide..

-Ronnie