Ultimate Member stops the WooCommerce “My Account” page working

  • Resolved jamescsi

    (@jamescsi)


    3 years ago

    Hi,

    We think we’re having an issue where when members make changes to their Ultimate Member account, it stops the WooCommerce “My Account” page working correctly. Members can no longer see their account details.

    We than have to do the following to fix it:

    1. Delete “My Account” page from Pages
    2. WooCommerce/Settings/Advanced Delete “My account page” field and save changes
    3. Clear Cache
    4. WooCommerce/Status/Tools Click “Create Pages” for “Create default WooCommerce Pages”
    5. Clear Cache
    6. Check Page.

    This fix is only temporary though and the issue occurs every day.

    Could you help please guys?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Aswin Giri

    (@aswingiri)

    Hello @jamescsi

    Are you using woocommerce extension with Ultimate member?

    Thread Starter jamescsi

    (@jamescsi)

    We are, yes.

    Thread Starter jamescsi

    (@jamescsi)

    Hi,

    It’s definitely a conflict with the Ultimate Member plugin.

    I found I could cause the error by just clicking on the Permalinks Page, so using that I tested deactivating plugins and the error no longer occurs when I deactivate the Ultimate Member plugin.

    Now I know that, what do I need to do?

    Kind regards, James

    Thread Starter jamescsi

    (@jamescsi)

    Sorry @aswingiri ,

    just realised you may have meant the Ultimate Member WooCommerce Extension.

    I don’t think we are no, we’ve just got the Ultimate Member plugin and the WooCommerce plugin.

    Would the extension help?

    James

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jamescsi

    Could you please tell us what version of Ultimate Member are you using that has this issue? Does this issue occur with the latest version 2.3.2?

    Regards,

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jamescsi

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved…

    …Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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