UK Sort Code

  • Resolved douglowry

    (@douglowry)


    10 months ago

    Hi,

    I’m in the process of setting up WooPayments.

    On the “Select an account for payouts” page I enter the bank account details and it comes back with a message “Please enter a bank sort code that supports transfers to and from your account”

    I have linked this bank account to Stripe without issue on the WooCommerce Stripe Gateway plugin previously so I don’t think the bank account is the problem.

    It is a UK account so uses a “sort code” rather then “routing code”. Not sure if that makes any difference.

    Just wondering if anyone can help with this?

    Many thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @douglowry,

    Thank you for reaching out.

    I understand you’re having trouble setting up WooPayments and receiving an error message when entering your bank sort code.

    Since you’ve successfully linked this bank account with Stripe Gateway previously, it’s unlikely that the bank account is the problem. However, please double-check your sort code to ensure it has been entered correctly.

    If the issue persists, it could be due to a compatibility issue between WooPayments and your bank. Some banks may not support transfers to and from certain platforms. I recommend contacting your bank to verify if they support WooPayments.

    Let us know how it goes.

    Thread Starter douglowry

    (@douglowry)

    Hi,

    Thanks for reply.

    I had a check of the sort code and it is correct.

    I will check with the bank to see if that is the problem and will let you know how I get on.

    Many thanks

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @douglowry,

    That sounds like a plan.

    Please take your time to verify the sort code. Checking with your bank is indeed an excellent next step to troubleshoot the issue you’re encountering.

    Feel free to get back to us if you encounter any issues. We’re here to help and ensure your experience with WooPayments is as smooth as possible.

    Thanks!.

    Thread Starter douglowry

    (@douglowry)

    OK, apologies, turned out to be a user error.

    I went and checked the sort code for a third time and realised I that I really must improve my hand writing. ??

    Many thanks for the quick responses to this and sorry for taking up your time.

    Thanks

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @douglowry,

    No need to apologize at all! We’re here to help, and I’m glad to hear you were able to resolve the issue. Everyone makes mistakes, and I’m sure your handwriting is just fine. ??

    If you have any other questions or run into issues while setting up WooPayments or anything else, don’t hesitate to create a new topic here. We’re always here to assist you.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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