UK poastal code validation bugged

  • Resolved losenikromah

    (@losenikromah)


    3 years, 3 months ago

    Hello, my clients use woocommerce to accept purchases and since the last update the UK postal code validation in the checkout page is not working. I have tried all the different patterns of the uk postal codes and ensured there are no spaces and special characters and no luck. I can copy and paste a valid postal code from the UK postal code wikipedia page and it doesn’t work. Some of our international customers cannot pay.

    Your USA zip code validation simple accepts 5 digits, and I can put valid or invalid zip codes like 00000 or 99999 and it works for them.

    The customer’s pattern is AA99 9AA. A are single letters, 9 is any number from 0-9. AB 123 CD. They have a valid up to date zip code as i can google it and find the exact postal area and it shows up listed in UK sites that have them. Fix this as soon as possible, it is costing them business. If i remove the field through modifying the code for the form, and not send the postal codes, i don’t know if that can cause problems with their bank.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @losenikromah,

    Thanks for the detailed explanation. I take interest in this part:

    since the last update the UK postal code validation in the checkout page is not working.

    If the validation has been working in the previous WooCommerce version, it is likely that it stopped working after the update due to a plugin/theme conflict.

    As a first step in troubleshooting this, I’d recommend checking if there’s a conflict on your site by following the steps in this guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know what you find and we’ll be happy to proceed from there.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to the issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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