udraftplus php fatal error when trying to download backup zip files

  • Resolved soundbite

    (@soundbite)


    4 years, 7 months ago

    Hi,
    I use the free version of updraftplus to backup my site. I usually downloaded the backup to my pc to have it at a safe place and this worked well. Now following issue appeared. I can run the backup with updraft and it′s green indicating the backup is done successfully. However when trying to download the backup files to my pc following message appears:

    {“fatal_error”:true,”fatal_error_message”:”PHP Fatal error (Error) has occurred during download backup. Error Message: Call to undefined method UpdraftPlus_PartialFileServlet::send_file() (Code: 0, line 4383 in \/kunden\/xxxxxxxxxx\/xxxxxxxxxxx\/wordpress\/wp-content\/plugins\/updraftplus\/class-updraftplus.php)”}

    I am unclear how to solve it i.e. just deinstall updraftplus plugin and install again, hence I look forward to your support.

    Thanks a lot in advance.

    • This topic was modified 4 years, 7 months ago by soundbite.

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Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    I will ask one of my colleague to look at the issue.

    Regards,
    Bryle

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the inconvenience.

    A fix for this issue has been made, and should be available soon.

    In the meantime, if you are comfortable editing PHP files, you can apply the fix by finding the following line in plugins/updraftplus/class-updraftplus.php (line 4383):

    $servlet->send_file($fullpath, $content_type);

    and replace it with:

    $servlet->sendFile($fullpath, $content_type);

    Thread Starter soundbite

    (@soundbite)

    Hi DNutbourne,
    thanks for getting back… I was waiting a bit for the update and have upgradet to updraftplus version 1.16.29 now. The problem is different now but unfortunately still there. I did the back up and system confirms it′s done. Then when trying to download the files following happens:
    – click on database then click on download to your pc –> message appears HTTP error 416
    – click on plugins or themes etc then click on download to your pc –> download starts and I can see how ZIP is build and it counts up memory however it ends then with “network error” message – so the ZIP isn′t really downloaded.
    Summary:
    It looks like I get one little step further but issue is still there and errors are different for database and all others.
    Would be great if you can get back with thoughts on how to solve it.
    Thanks in advance.
    Best Soundbite

    Thread Starter soundbite

    (@soundbite)

    Hi DNutbourne,

    Haven′t heard back from you. The updraftplus issue still remains same as per my last post. After updating updraft the issue changed but essentially still there.

    Do you have any further thoughts how I can solve it?

    I would be grateful to hear from you.

    Thanks – Soundbite

Viewing 4 replies - 16 through 19 (of 19 total)
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