U[dated Version Crashed Site

  • When updating the version of wordpress for the the entire site crashed and gave the error ‘Parse error: syntax error, unexpected ‘[‘ in /home/p153j5vk/public_html/wp-content/plugins/live-composer-page-builder/includes/scripts.php on line 419’
    Now I cannot login with my username, I cannot access the WP Admin side, and the entire site is down. Please tell me there is a way to revert the site to the previous settings! Now I cannot login with my username, I cannot access the WP Admin side, and the entire site is down. Please tell me there is a way to revert the site to the previous settings!

    • This topic was modified 4 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    You’ll need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /live-composer-page-builder/ directory there.

    That will restore your site.

    Next, I recommend reporting the problem at https://livecomposerplugin.com/support/support-request/ so the plugin’s developers can help you with this.

    Thread Starter mabourched

    (@mabourched)

    I cannot access the server with my login information- for some reason it’s not working (I had to create this account to get assistance)

    Same issue with reporting the problem to the link you sent- it’s required a login and mine doesn’t work. How can I restore the site without logging in?

    Moderator James Huff

    (@macmanx)

    If you cannot access the server, you’ll need to contact your hosting provider’s support about that.

    As for that pl;ugin’s support, it’s separate from WordPress, this site, and your site. I suspect you’ll need to register there first.

    We are WordPress dot org and your account here has nothing to do with your account on your web host.

    I did look up your host via the IP reported and it shows as Register.com.

    Hopefully, a call to them will help you get into your host where you can then use their file manager and rename or delete that plugin that is causing your problem.

    They may even be willing to help you find that directory and rename it.

    Let us know if you need further help.

Viewing 4 replies - 1 through 4 (of 4 total)
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