Typing indicator no longer showing after update

  • Resolved bt_dev

    (@biotrace)


    5 years, 10 months ago

    Hello – We recently updated from version 8.0.18 to 8.0.27 and both the user and the chat agent no longer get the typing indicator. We are using the cloud option for chat.

    We have tried toggling and testing the typing indicator while switched off and on, but still not showing.

Viewing 1 replies (of 1 total)

  • Hi there,

    Our sincerest apologies for the trouble experienced.

    WP Live Chat Support has been removed temporarily for the public on www.remarpro.com due to the reported security issues.

    We are in the process of completely overhauling the plugin security. In the process, we are also improving the overall stability of the plugin.

    For the time being, we recommend that all customers clear their custom JS block under Live Chat -> Settings -> Custom Scripts, after updating to version 8.0.30 which is only available to users who are already using the plugin.

    As a side effect, some instabilities are present, however, we intend on getting these resolved along with our next release.

    We do realize this is not ideal, and our entire development team is working together to get a new public release ready for release within the coming week.

    Our sincerest apologies for the inconvenience caused.

Viewing 1 replies (of 1 total)
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