TypeError: Cannot read properties of undefined (reading ‘vertical’)

Hello @johocen168 ! Thank you for your report. I am happy to help but could you share some further information to continue troubleshooting?

1. Can you detail the exact steps you took leading up to this error message? A?screen recording of your experience would be very helpful. You can use a service such as Loom or Recordit and then share the URL here.
2. Does this happen for all stories or just a particular one?
3. Does this occur when you create a new story, or when using a template?

Once we have more information we can try to determine what could be causing the issue.

Hi @luckynasan

It happened again when I want to update the same old story (1 or 2 years ago), same error code.

https://johocen.com/wp-admin/post.php?post=50692&action=edit#page=%25221febc9d9-35ca-4360-a4dd-75a72139295d%2522

Then when trying to save “Failed to save the story: 無效的 JSON 回應”

Thanks

• This reply was modified 2 years, 2 months ago by johocen168.

Thank you for the details. Please share a few more details to help us troubleshoot.

1. Can you detail the exact steps you took leading up to this error message? A screen recording of your experience would be very helpful. You can use a service such as Loom or Recordit and then share the URL here.
2. Could you help us check if one of your other plugins might be conflicting with Web Stories? You could do so by disabling all your plugins and reenabling them one by one to see if you still get the same error.
3. Alternatively, could you provide your Site Health information privately here so we can try to evaluate this on our end by testing your plugins from the Site Health info?
4. In other cases, there were web application firewalls at the host level which impacted saving stories so please check that there are not security rules or Web Application Firewalls that may be blocking REST requests for your site.

Summitted Site Health information on Google form, but did not receive any confirmation.

Checking with our hosting provider for REST issue…I’ve checked and didn’t find any blocks from our end, however, there was a log for the website exceeding the vars limit which could’ve caused the issue so I increased it.

• This reply was modified 2 years, 2 months ago by johocen168.

@johocen168 Thank you for submitting the Site Health information. We will go through and try to evaluate it on our end, but it may be easy for you to try the troubleshooting step #2 above as well.

Did increasing the limit help?

@luckynasan

It seems not happening any more, thanks for your help!

@johocen168 Glad to hear that. We will mark this topic as resolved but please do get back in touch if you encounter any further issues.