• Resolved tuntrancom

    (@tuntrancom)


    I’m try to accesss path wp-admin/admin.php?page=wc-admin&path=/pinterest/catalog
    however has a javascript error

    setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1  Uncaught TypeError: Cannot read properties of undefined (reading 'mark')
    at Module.<anonymous> (setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1:285178)
    at a (setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1:774)
    at r (setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1:643)
    at setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1:1713
    at setup-guide.js?ver=399b5304d03d45c886dc00618e223abd:1:1717
    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://*****.com<br>Site address (URL): <a href="https://*****.com">https://******.com</a><br>WC Version: 9.1.2<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.8.1<br>Log Directory Writable: ?<br>WP Version: 6.6<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 1000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.5.23-MariaDB<br>Max Upload Size: 8 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? 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exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 219 KB<br><br>### WC Pages ###<br><br>Shop base: #9 - /shop/<br>Cart: #10 - /cart/ -  Contains the [woocommerce_cart] shortcode<br>Checkout: #11 - /checkout/ -  Contains the [woocommerce_checkout] shortcode<br>My account: #12 - /my-account/<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Flatsome Child<br>Version: 4.0<br>Author URL: <br>Child Theme: ?<br>Parent Theme Name: Flatsome<br>Parent Theme Version: 3.15.3<br>Parent Theme Author URL: https://www.uxthemes.com/<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: flatsome/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0<br>flatsome/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1<br>flatsome/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 8.8.0<br>flatsome/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0<br>flatsome/woocommerce/checkout/form-checkout.php<br>bm-flatsome-child/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1<br>bm-flatsome-child/woocommerce/checkout/terms.php<br>bm-flatsome-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>flatsome/woocommerce/content-product-cat.php<br>flatsome/woocommerce/content-product.php<br>flatsome/woocommerce/content-single-product.php<br>flatsome/woocommerce/content-widget-product.php<br>bm-flatsome-child/woocommerce/global/breadcrumb.php<br>flatsome/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0<br>flatsome/woocommerce/global/wrapper-end.php<br>flatsome/woocommerce/global/wrapper-start.php<br>flatsome/woocommerce/loop/loop-end.php<br>flatsome/woocommerce/loop/loop-start.php<br>flatsome/woocommerce/loop/pagination.php<br>flatsome/woocommerce/loop/result-count.php<br>flatsome/woocommerce/loop/sale-flash.php<br>flatsome/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1<br>flatsome/woocommerce/myaccount/navigation.php version 3.0.0 is out of date. The core version is 9.0.0<br>flatsome/woocommerce/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0<br>flatsome/woocommerce/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0<br>flatsome/woocommerce/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0<br>bm-flatsome-child/woocommerce/order/form-tracking.php version 6.5.0 is out of date. The core version is 7.0.1<br>flatsome/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1<br>bm-flatsome-child/woocommerce/single-product/add-to-cart/variable.php<br>flatsome/woocommerce/single-product/photoswipe.php<br>flatsome/woocommerce/single-product/price.php<br>flatsome/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 9.0.0<br>flatsome/woocommerce/single-product/product-thumbnails.php<br>flatsome/woocommerce/single-product/rating.php<br>flatsome/woocommerce/single-product/related.php<br>flatsome/woocommerce/single-product/review.php<br>flatsome/woocommerce/single-product/sale-flash.php<br>flatsome/woocommerce/single-product/share.php<br>flatsome/woocommerce/single-product/short-description.php<br>flatsome/woocommerce/single-product/tabs/tabs.php<br>flatsome/woocommerce/single-product/title.php<br>flatsome/woocommerce/single-product/up-sells.php<br>bm-flatsome-child/woocommerce/single-product-reviews.php<br>flatsome/woocommerce/single-product.php<br>flatsome/woocommerce/content-product_cat.php<br><br>Outdated Templates: ?<br>					<br>					<br>						Learn how to update<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-07-19 04:20:42 -05:00<br>Options: ?<br>Notes: 142<br>Onboarding: skipped<br><br>### Action Scheduler ###<br><br>Complete: 154,536<br>Oldest: 2024-06-17 04:08:54 -0500<br>Newest: 2024-07-18 03:57:49 -0500<br><br>Failed: 74<br>Oldest: 2022-09-22 20:42:45 -0500<br>Newest: 2024-07-18 03:18:50 -0500<br><br>Pending: 7<br>Oldest: 2024-07-18 04:07:49 -0500<br>Newest: 2024-07-23 19:32:52 -0500<br><br><br>### Status report information ###<br><br>Generated at: 2024-07-18 04:04:59 -05:00<br>
    • This topic was modified 3 months ago by tuntrancom.
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  • Plugin Support Shameem a11n

    (@shameemreza)

    Hi @tuntrancom

    The error you’re encountering “TypeError: Cannot read properties of undefined (reading ‘mark’)” is typically due to a JavaScript issue where a variable or object is being accessed before it has been defined.

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce and Pinterest for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @tuntrancom

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

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