Type E_Error

  • Resolved td323

    (@td323)


    3 years, 11 months ago

    Hello,

    I recently received an email from my host about a possible conflict from WP Forms SMTP. The error is below. Literally the only function this site has is to allow people to fill out 1 form and then email me the data that was input into the form. I tried to delete your plugin and then reinstall it but this didn’t solve the problem. Any thoughts on the error message below?

    Error Details
    =============

    An error of type E_ERROR was caused in line 77 of the file /www/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php. Error message: Uncaught Error: Class ‘WPMailSMTP\Core’ not found in /www/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php:77

    Stack trace:
    #0 /www/wp-content/plugins/wp-mail-smtp/wp-mail-smtp.php(83): wp_mail_smtp()
    #1 /www/wp-content/plugins/wp-mail-smtp/wp_mail_smtp.php(229): require_once(‘/www/wp-content…’)
    #2 /wordpress/wp-settings.php(380): include_once(‘/www/wp-content…’)
    #3 /www/wp-config.php(110): require_once(‘/wordpress/wp-s…’)
    #4 /wordpress/wp-config.php(5): require(‘/www/wp-config….’)
    #5 /wordpress/wp-load.php(37): require_once(‘/wordpress/wp-c…’)
    #6 /wordpress/wp-admin/admin-ajax.php(22): require_once(‘/wordpress/wp-l…’)
    #7 {main}
    thrown

    Thank you for any assistance you might be able to provide!!!!!
    -Travis

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @td323,

    Thanks for reaching out. The error message indicates a missing file/class. Could you please let me know how you’re installing the plugin? It could also happen due to incorrect file and folder permissions. In that case, please check this article.

    I hope that helps!

    Thread Starter td323

    (@td323)

    Thank you for your quick response. The plugin was working just fine for several months. Then after my most recent round of..update wordpress, update theme, update plugins…this is when I received the error. Since then I tried deleting the plugin. Then to reinstall I used wordpress>add new plug>searched for your plugin>install. However after deleting and then reinstalling, the plugin still “remembered” all my settings. Hope this info was helpful? Please feel free to ask any further questions.

    -Travis

    Hi @td323,

    Thanks for the details.

    However after deleting and then reinstalling, the plugin still “remembered” all my settings.

    Yes, the settings are stored in your site’s database. So, the settings will still be there even after you delete and re-install the plugin. If you’d like to remove all the settings, you can check the Uninstall from WP Mail SMTP > Settings > Misc and then delete the plugin.

    Now that you got to the settings and could see the old data still there means the original error described in the post is resolved, right?

    Thanks!

    Thread Starter td323

    (@td323)

    No my issue is not resolved. The error was a system generated email that was automatically sent to me so I don’t know how to trigger that email again to see if that exact error is still happening? HOWEVER, the plugin is NOT working. Meaning when I enter data into my form and click the complete button the main action that should happen is an email to be sent via this plugin BUT this is not happening. No email is being sent. The only two pieces of this puzzle are the Formidable Forms plugin and your plugin so I’m guessing this issue must be from your plugin right? Thoguhts?

    Hi @td323,

    When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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