Two videos missing

@footstepsdesign

Hello mate

Please share some screenshots to describe your issue.

You can use this tool to copy/paste your screenshots here easily:?https://snipboard.io

Best regards, QuadLayers Support Team.

Thanks for getting back to me. I’ve made a short video:

https://www.youtube.com/watch?v=or_vfGIxEjc

Thanks for getting back to me, i’ve made a short video showing the settings and results

Hello @footstepsdesign

Thanks for sharing the video. Please try to clean your feed cache.

If this doesn’t resolve the issue, please share your TikTok account here and let us know if there’s any common factor in the videos that aren’t appearing.

Thanks for the reply

If you compare the TIkTok account: https://www.tiktok.com/@hscarpentry
to the Website plugin feed: https://hscarpentryandjoinery.co.uk/ (scroll down)

You can see that it seems to be ‘skipping’ soemm videos. I can’t see the deifference betwee the one that show and those that dont. E.g. 4th and 7th

@footstepsdesing Hi mate, it would be really helpful if you could provide us with your tik tok token. With this token, we can run some tests in our local environment to pinpoint the root cause of the problem and provide you with a suitable solution.

Best regards, QuadLayers Support Team.

According to TikTok,

Tokens must be handled with caution. It is recommended that you store and manage all tokens on the server side.

• Access token is a user authorization token that can be used to directly access user information in the TikTok ecosystem.
• Refresh token is used to renew the access token.

https://developers.tiktok.com/doc/login-kit-manage-user-access-tokens/#token_security

Therefore, @jmatiasmastro, I think asking for this may be a violation of forum guidelines. Please don’t ask for this here again. If you want to discuss this, please come to the #forums channel on slack or email [email protected].

@footstepsdesign, be sure you understand what this dev is asking for. We recommend you not provide this info.

@footstepsdesing

Hi mate

We’d like to inform you that, due to WordPress policies, we’re currently unable to request the token necessary to reproduce your issue in a local environment. However, we have noticed a potential pattern in your posts that may be contributing to this problem.

We’ve observed that the posts not showing up in your gallery are of the “pinned” type. We’re investigating this issue locally to better understand why these pinned posts aren’t displaying correctly. One possible explanation could be that these pinned posts aren’t the most recent chronologically but may be from older dates.

Best regards, QuadLayers Support Team.

@footsteepsdesing Additionally, we’d like to bring to your attention that we’re currently attempting to create a carousel of photos or videos similar to the “pinned” posts featured in your feed. However, it appears that TikTok no longer supports the carousel option. Could you please provide guidance on how to create a carousel post for testing purposes on localhost? It seems that the capability for multiple uploads per post no longer exists for photos or videos. Kindly review the screenshot we’ve provided for reference: Screenshot Link

Best regards, QuadLayers Support Team.

• This reply was modified 1 year ago by jmatiasmastro.

Hi, thanks for replying

I’m not using the carousel option, i’m using the gallery option so i’m not sure if this is relevant? Also, sorry i don’t understand what you are referring to about multiple posts? I didn’t create or manage the TikTok, i’m only responsible for the website.

@footstepsdesing

Hi mate,

We want to clarify that we weren’t referring to the layout of the feed in our plugin, but rather to the specific type of posts on TikTok. Please review our screenshot here:https://snipboard.io/2z7uWI.jpg

As you can see, it’s a kind of photo carousel that was previously available on TikTok but seems to be no longer supported. Due to this change, we would need you to provide us with the procedure to recreate this type of posts so that we can conduct relevant tests on localhost.

Best regards, QuadLayers Support Team.

Ah! I understand now. I will ask my client but I expect that this was done a long time ago and like you he can no longer achieve this.

@footstepsdesign Ok mate, we will be waiting for news.

Best regards.