Two sites stuck in learning mode

Hi @russellcardiff, Thank you for reaching out to us.

Try clearing cache (site plugins and local browser) and disabling all other plugins except for Wordfence, then trying again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three.

If it works as expected, then re-enable your plugins and theme one by one until the issue recurs to help find the cause.

Also, can you send a diagnostic report to [email protected]? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks,

Mark.

Hi,

Thank you for replying quickly. I have tried what you suggested but it still won’t move to enabled mode.

I will send a diagnostic report shortly.

Thanks

Hi, any chance someone can get back to me on this?

Hi @russellcardiff, Apologies for the delayed response.

I couldn’t find your diagnostic report. Please try the below instead:

Navigate to Wordfence > Tools > Diagnostic page and then click the “Export” button. Send the txt file to [email protected]. Add your forum username in the subject and respond here once done. Let me know once you have sent the report.

Thanks,

Mark.

Hi, i’ve sent the diagnostic report this morning

Hi, has anyone had a chance to look into this for us?

Hi @russellcardiff, Thank you for sending the diagnostic report.

Please use FTP or your hosting file manager to delete the wflogs directory located in the following path:

~/wp-content/wflogs

Loading any page on your site will create a new wflogs directory and all files needed inside.

Once done, please try switching to Enabled mode and let me know whether that makes a difference.

Thanks,

Mark