Two separate errors uploading demo content

  • Resolved esuprofwriting

    (@esuprofwriting)


    3 months, 3 weeks ago

    Hello, I have been trying for two hours to get the .xml and .dat files sent to me by the Weeland theme developer (ThemeForest) to upload. I managed to get the widgets file to upload, but I get two separate errors for the .xml and .dat: Error 524 for the .xml import and 403 for the .dat file. Initially, I tried to upload all three at once. Tried that several times before trying them singly. I did go into my php.ini file and increase upload max size just to be on the safe side, so it’s not that. Any advice?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support David

    (@dpinson)

    Hi there @esuprofwriting,

    Thanks for reaching out! The 524 error is returned by Cloudflare, and indicates that there is a timeout occurring on your server. You mentioned increasing the max upload size in PHP.ini, but you may need to also increase the max execution time, post max size, and memory limit.

    Regarding the 403 being thrown when you upload the .dat file, you might want to check with your host. Some hosts use a security software called ModSecurity, which can block files such as .dat files. They can check their logs to see if that may be the issue.

    I hope that helps! Have a great day!

    Thread Starter esuprofwriting

    (@esuprofwriting)

    David, thank you so much for this information! I will follow up on this info.

    Best regards,

    Holly

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