Two Problems

  • Resolved docinfo

    (@docinfo)


    2 years ago

    Hello,

    so i have two problems.

    First:
    Likely 70% of my customers who pay within paypal are still outpending.
    Now a customers wrote me, that he was redirected multiple times and payment wasn’t sucessfull. I tried it within:

    – Iphone Safari Browser
    – Desktop Browser/Chrome

    and hadn’t any problems.
    I guess it’s maybe within Android oder something like that?
    Is there a way to see the logs on this?

    2nd:
    Also the pay later messaging isn’t visible on my product pages.
    The function is activated though.

    Could you help me please?

    Kind Regards
    Stephen

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @docinfo

    Now a customers wrote me, that he was redirected multiple times and payment wasn’t sucessfull.

    It’s possible you have another plugin that’s triggering a Javascript error on your checkout page and it’s interfering with the payment process.

    Is there a way to see the logs on this?

    All logs are located on the WooCommerce > Status > Logs page with name “wc-ppcp”.

    Also the pay later messaging isn’t visible on my product pages.

    PayLater conditionally renders based on things like your store currency and if your account is PayLater eligible. Can you share a product page url?

    Kind Regards,

    Thread Starter docinfo

    (@docinfo)

    Hello & thanks for the answer.

    Is this somewhere to see like in the logs you mentioned?

    Products:
    https://www.thehappybox.de/shop

    Kind Regards
    Stephen

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @docinfo

    Also the pay later messaging isn’t visible on my product pages.
    The function is activated though.

    You have a javascript error on your product pages coming from your theme and it looks like it’s interfering with the PayPal javascript. Here is the error:

    Uncaught TypeError: Cannot read properties of undefined (reading 'top')

    Kind Regards,

    Thread Starter docinfo

    (@docinfo)

    Hello,

    and this also causes the problem within the checkout?
    Probably just about the pay later messaging right?

    Kind Regards
    Stephen

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @docinfo

    and this also causes the problem within the checkout?
    Probably just about the pay later messaging right?

    I did not see any JS errors on your checkout page when it loads (that doesn’t mean there isn’t one when the order processes). We’d need a way to test your checkout page in sandbox mode if possible. If you have a staging site that would be best.

    From experience I can say that usually what you’re describing on the checkout page occurs when a JS error is triggered while the Place Order button is submitted.

    Kind Regards,

    Thread Starter docinfo

    (@docinfo)

    Hello,

    i have a staging website, how to get into contact with you to share details?
    Also to may have a fast conversation to fix this asap?
    I have aboout 5 orders now which paid with paypal but couldn’t complete it.
    Atleast they never paid. One of them said she got redirected multiple times after Pressing the Pay Button in the Popup.

    Kind Regards
    Stephen

    Plugin Author Payment Plugins

    (@mrclayton)

    You can contact us here: https://paymentplugins.com/contact-us/

    It’s very likely this issue is not related to the PayPal plugin.

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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